Which of the following is an example of a regulator?
a. raising a hand to speak in class
b. playing with a pen when anxious
c. pointing to show where your car is
d. the “peace sign”
Scratching your arm too relieve an itch is an example of what type of body movement?
_____________________ are substitutes for words.
_____________________ is the study of spatial communication.
Touch may communicate many different meanings including
b. all of the above.
d. positive emotions.
The inability to engage in emotional communication is called
Although Arianna has a lot of coworkers and acquaintances, she doesn’t have anyone she can relate to on an intimate level. Arianna is experiencing
b. emotional isolation.
c. emotional contagion.
d. static evaluation.
Which of the following is an example of an emotional appeal?
d. all of the above are examples
Another term for “emotional intelligence” is
a. emotive competence.
c. interpersonal competence.
d. social intelligence.
According to a study on emotions in the workplace, which of the following is TRUE?
a. Women tend to feel better after crying while men feel worse.
b. Men were more disapproving of those who cry on the job.
c. Women and men reported crying on the job in approximately equal amounts.
d. Women were more disapproving of those who cry on the job.
In regard to expressing emotions, “owning feelings” means
a. knowing you can’t influence the emotions of others.
b. taking control of your negative emotions.
c. finding the root cause of your emotions.
d. taking responsibility for your feelings.
Kim gets annoyed because her friend Courntey forwards to her every chain e-mail that lands in her inbox. Kim needs to tell Courtney to stop violating the maxim of
“A relatively informal interaction in which the roles of the speaker and hearer are exchanged in a nonautomatic fashion under the collaborative management of all parties” is called
a. maxim of manner.
c. phatic communication.
When Lacey told her instructor, “I need you to give me a makeup test” she was violating the maxim of
According to _______________ theory, you can develop close relationships in both face-to-face and online contexts.
a. social presence
b. social feedback
c. social exchange
d. social information processing