o Identify a presenting problem, such as low employee morale, that you think you may be able to help solve.
o Determine the real underlying problem, and redefine the problem.
o Describe what is causing and maintaining the problem. Describe the technical or business problem. Describe how the problem is being managed.
o Describe how understanding the problem and the way the problem is being managed leads to the recommendations to the solution.
o Explain research methods that may be used to gather data related to the problem.