Question 1 What is another name for Internet-based computing?
World Wide Web
Question 2 __________ is a protocol for sending and receiving messages asynchronously across the Internet.
Question 3 __________ is a business financial transaction conducted electronically.
Enhanced customer service delivery
Question 4 ___________ is the act of finding and tracking people electronically.
Question 5 Which of the following is not a common phase of customer life cycle management?
Question 6 Which term describes the integration of real-time communication services?
Integrated Web services
Integrated social networking
Question 7 Software that executes on two or more computers in a network is a __________ application.
Peer to peer
Question 8 Which of the following is the most likely application found in a mainframe computer?
Question 9 Which term describes the integration of different electronic messaging and communication media into a single interface?
Question 10 Your company wants to set up a Facebook page, post some informational content each day about your products or services, and manage comments left by visitors. Which of the following is being described?
Unified collaborative communications (UCC)