1 of 30
Frederick Taylor is associated with which school of management thought?
Total quality management
Human relations theory
Need theory of management
2 of 30
Which of the following statements best describes the fallacy of wishing it were so?
The ignoring or distorting of reality to hold onto assumptions
The assumption that when one event precedes another, the first caused the second
The assumption that what is true of a part is true also of the whole
The assumption that what is true for the whole is true for each of the parts
3 of 30
When using a face-to-face communication channel, how much of your total message is contributed through gestures and other nonverbal signals?
4 of 30
Bennett is a customer service manager. The right Bennett has in the workplace to give orders and expect those orders to be obeyed is known as
5 of 30
Which nonverbal communication function supports, but does not replace, the verbal message?
6 of 30
unstated, primary causes of the conflict
action or item the parties are asking for
parties involved in the conflict
individuals interested in the outcome of the conflict
7 of 30
John assumed that because Bill is good at inventory ordering, he will automatically be good at data entry. On what basis is John making this decision?
Rusty halo effect
Fallacy of composition
8 of 30
When studying perceptions, the term mental set refers to which of the following statements?
The individual's thoughts regarding what is happening
The individual's perception of what he or she wants regardless of reality
An individual's aggregate perceptions of work
The factual influences in an individual's life
9 of 30
George believes women do not belong in the workplace. When Maureen applied for a job in his department, he knew just from looking at the name on her résumé that she was not qualified for the job. Which determinant of perception is at play in this example?
10 of 30
Chris made a snap judgment about why Charlie was late for work today. On what basis did Chris make his decision?
He made his decision based on what everyone in the workplace agreed was true.
He made his decision using a belief or conclusion he held with confidence, but it was not substantiated with any proof.
He made his decision using information he knew or assumed to be true.
He made his decision through an instant evaluation determined without the benefit of any fact or experience.
11 of 30
Merle appears to make decisions based on his feelings rather than logical factors. In this situation, Merle is making decisions using which process?
12 of 30
Employees who spend more time spreading gossip about others than performing their jobs are known as ________.
13 of 30
The task duration involved in an employee's job is best described as which of the following?
The diversity or differences in the speed of work
The maximum speed the fastest worker can perform a task flawlessly
The length of time needed to complete one task
The time required to perform a job task and the time between tasks
14 of 30
As Amanda reviews her interview questions, she realizes her list contains only closed questions. Which type of questions has she written?
Questions with no answer
Questions with more than two correct answers
Questions requiring more than just a yes or no answer
Questions that can only be answered yes or no
15 of 30
Jamison worked hard for his degree. He even had a mock diploma hanging over his desk as motivation. Graduation day was the proudest day of his life. Jamison is now pushing the employees he manages to enroll in college and get a degree. Jamison feels that if a degree meant so much to him it will mean as much to his employees. He thinks it may even provide motivation. What type of reasoning is Jamison using?
Fallacy of wishing it were so
Fallacy of division
Post hoc, ergo propter hoc
16 of 30
An individual who has the power and the ability to make decisions about the utilization of the organization's resources has which of the following?
17 of 30
Options involved in a conflict involve which of the following?
The different approaches to starting a conflict
The alternative approaches to ending a conflict
The different approaches to handling a conflict
The alternatives that will resolve a conflict
18 of 30
Which nonverbal communication function punctuates or draws attention to the verbal message?
19 of 30
Deliberately manipulating a sender's message content to make it appear more favorable to the receiver is called ________.
20 of 30
21 of 30
Conflict that results in mutual satisfaction for all involved would best be described as ________.
22 of 30
23 of 30
The actual words contained in a message represent about how much of the total deliverable message content?
24 of 30
His suit is purple!!! That is all John could think about. The salesperson talking to him was wearing a purple suit. When the salesperson left, John thought, "If the salesperson looks like that, the whole company must dress like goofs!!" What type of reasoning is John using here?
Fallacy of division
Fallacy of composition
25 of 30
you are asking for
you have to give if your conflict demand is met
will happen if your conflict demand is not met
you will lose if the conflict does not go your way
26 of 30
A receiver translating a sender's message is beginning the process of ________.
27 of 30
What is required for listening to occur?
Having proximity and proclivity
Wanting and needing the information
Hearing and attending to the information
28 of 30
Snap judgments are best defined as ________.
conclusions drawn instantly
opinions that are formed
others being deceived
29 of 30
In a conflict, an alternative would be the ________.
consequences of not resolving the conflict
third party affected by the conflict
third party involved in the conflict
consequences of not starting the conflict
30 of 30
The mental work environment includes which elements?
The negative stress factors present in a particular physical work environment
The managerial systems and policies that affect the behavior of the workforce
The employee's aggregate perceptions of the work, managerial style, and coworker influences
The stressful situations that accompany work performance