Supply chain management seems like a simple concept from the outside, but it is far from simple. In an attempt to give the new hires at Riodan’s China operation a chance for success, this training document will cover several areas of the operation. First, the supply chain management theory will be explained. Next, both competitive and customer fulfillment strategies will be reviewed. Finally, process thinking will be explored. After review of each topic, hopefully the new hires will have a better understanding of supply change management and realize that it is not all it appears to be.