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o   Most important part of system is people

·         Computers are possible because of humans

·         End-user: person using computer

·         Core competency: strong knowledge of knowing how something works

o   Businesses need this to be at an advantage

·         Attitude: think of technology as a TOOL (not mystery) with limited boundaries of the imagination

o   Fearless, not reckless

o   Frustrated is apart of learning process

o   Humility to find out how something can be done more efficiently

o   Critical thinking- considering all outcomes

·         Best practice: finding out how to get the best outcome

Don’t want to memorize everything for when you have to think on your 

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