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Liberty University BUSI 300 test 1,2,3 complete solutions 100%
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A guideline to prepare effective email messages is to _____.

In order to effectively revise and proofread a document, one should

Which of the following statements is true according to Abraham Maslow’s concept of a hierarchy of needs

Stuart is agitated by the political developments in his country in the last couple of months and decides to air his views. He hosts the concerns online and allows users to post comments by filling a simple online form from their browsers. The technology used in this scenario is an example of

_____ is primarily feedback to requests and actions of supervisors

_____ provide virtual communities in which people with shared interests can communicate

When a message begins with a major idea, the sequence of ideas is called _____.

A weblog, or blog, is a type of online journal typically authored by an individual and does not allow visitors to change the original posted material, but to only add comments

Graphs in a document

Text messaging

Written defamatory remarks are referred to as slander

Which of the following is true of email

Wireless communication enables us to communicate voice and high-speed data transmission virtually anytime, anywhere

_____ refers to the principles of right and wrong that guide you in making decisions that consider the impact of your actions on others as well as yourself

Perception is the part of the communication process that involves how the world looks at us

For sensitive situations, an email is often preferred over a face-to-face encounter

Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed

To reduce the sting of an unpleasant thought

Which of the following is true of concise messages

Which of the following dimensions of context refers to the ways time influences interactions

Many bad listening habits develop simply because the speed of spoken messages is much faster than our ability to receive and process them

Vocal kinesic communication includes gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements

Blogs differ from websites in that blogs

Which of the following best describes a deductive paragraph

A best practice to communicate concisely is to

When people listen to obtain information, solve problems, or persuade or dissuade (as in arguments), they are engaged in empathetic listening

According to the older view of management, labeled as theory X by McGregor, management _____.

Which of the following is true of wireless communication

Unlike web pages, social media

_____ communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart

Outlining increases the chance of leaving out an essential idea or including an unessential idea

In a document, enumerated or bulleted lists

Business communicators normally use passive voice more heavily than active voice because passive voice conveys ideas more vividly

_____ is characterized by the leader’s giving detailed rules and instruction and monitoring closely that they are followed

According to the transactional process model, two parties involved in a communication encounter are communicating at different times

To emphasize an idea, place it in a dependent clause

The best known instant messaging programs are expensive and require special hardware to run them.

Which of the following is true of face-to-face communication

In effective groups, the focus on a common goal allows members to overcome individual differences of opinion and to negotiate acceptable solutions

In successful teams, leadership is likely to be shared, which requires more direct and effective communication within the organization

Which of the following is true of outlining before communicating complex messages

Denotative words may be more easily misinterpreted than connotative words

A receiver’s reaction to a message is strongly influenced by the sequence in which ideas are presented

The study of body language is known as chronemics

Business communicators normally use active voice more heavily than passive voice because active voice

Organizational culture does not impact the type, amount, or quality of communication in an organization

Unlike a blog, a wiki allows anyone to edit, delete, or modify content, even the work of previous authors

_____ represents the collective opinion of a group, or the informal rule that all team members can live with at least 70% of what is agreed upon

Miquel, after earning a scholarship for superior grades in school, receives a congratulatory letter from the dean of the school. This communication interaction is considered a _____.

Business writers prefer simple, informal words that are readily understood and less distracting than more difficult, formal words

All sentences in a business message should be of approximately the same length

The terms role and status are used interchangeably to indicate the part people play in the organization

Which of the following is true of text chunking in documents

Jeff tells Judy about the possible changes in overtime policy the company is going to adopt. Although no official announcement has been made, Judy knows someone who works in HR who says changes will be made. The exchange of information occurs through which communication network

You are about to conduct a formal meeting with 25 attendees in the boardroom. What guide would you use to ensure orderly communication of ideas and participation

Consensus is the collective opinion of a group, even though each member may not agree with every aspect of the decision

Juanita is providing formal feedback to Zhenyu concerning his performance. This typifies which type of information flow

The writer of a long report that contains many ideas and sections will likely benefit from

The MOST important reason for teams to utilize agendas and minutes is that

Communicating with and about others with the same kindness and fairness that you wish others to use when communicating with and about you is referred to as what

Because graphics are based on numeric data, distortion is not as likely as in text discussion

Which of the following is FALSE concerning teams

The sender of a message should analyze the audience before developing the message in order to do all but which one of the following

Organizing a message before writing it

Employees should set aside their own personal value systems when making ethical decisions for their companies

Jacquelyn wants to attach a memo to the report that her supervisor requested concerning a new employee health care plan. She is generally in favor of the new plan. Select the best opening sentence for that memo

Christopher told his new employee that he developed a marketing campaign in his previous position. In fact, he actually was assigned to the marketing campaign after it was developed. Which ethical guideline did Christopher violate

A company posts information to the Web for its business partners such as vendors, suppliers, and customers that they must access by using a password. This activity illustrates use of the company’s

A company's intranet and extranet restrict access only to visitors who have authorization

Which of the following is consistent with McGregor's Theory Y management style

Which of the following is most accurate concerning the use of instant messaging in business situations

Which of the following best describes the appropriate use of euphemisms

Which of the following stages of team development is marked by optimal performance levels

Which of the following is the MOST effective heading in a memo report to employees

Jarrod deleted an email message that documented problems with the company’s safety procedures. In court, this lack of evidence will be likely dismissed as an innocent mistake that is frequently made by employees

Which statement is true concerning connotative meaning

In the sentence “Even though your work was late, we completed the project on time,” the negative information is in a de-emphasized position

Your intern forwards a message to you about a new computer virus that you discover is a hoax from a reliable source. What should you do

A message that will not likely interest the receiver should be organized in a deductive order

Listening commonly consumes more of a business employee's time than reading, writing, and speaking combined

Most companies prohibit the use of wikis among employees as a form of internal communication

Which of the following is an example of effective use of an enumerated list

Anonymous blog postings can lead to irresponsible behavior, harassment, and gossip

When team members develop strategies and activities that promote goal achievement, the group is most likely in the Storming phase of team development

Major distinctions between a group and a team are the members' cooperative attitude and level of commitment

When composing an email message

Sensitive communication, such as the firing of an employee, is best done with a letter so there is legal evidence of the action

Text messaging is a social communication tool and not applicable for business communication

Guidelines for effective meetings include

Under the Electronic Communications Privacy Act, employers need only provide a legitimate business reason for monitoring employee email communication and are not required to notify employees of the monitoring

A job applicant appears for an interview in wrinkled clothing. What nonverbal message is the interviewer most likely to receive

Cho needs to prepare a short report detailing his company’s progress in implementing an new customer tracking system. As plans his message, what is the first step he should think through in the planning and preparing process

Preeti is having a business lunch with Jose to discuss the downsizing of the manufacturing plant in South America. Preeti is expecting an important call on her cell phone during the lunch and answers her phone several times. Preeti is not listening attentively to Jose most likely because of the following listening problem

Which of the following is true of document headings

You receive an email message from a co-manager concerning the negative performance of an employee. How do you respond

In a flat organization structure, communicating among the cross-disciplinary teams becomes more important than upward and downward communication

After earning a scholarship for your superior grades in school, you receive a congratulatory letter from the dean. This communication interaction would be considered

Bullets are usually preferred over numerals in a document list unless sequence is important

While all actions that are ethical are legal, some actions that are legal may not be ethical

A limitation of language translation is that some words do not have an equivalent meaning in another language

Which of the following best describes a deductive paragraph

Ross is the CEO of IO Technological Solutions (IOTS), a multinational company. Ross stresses on a decentralized working environment and is very friendly with his staff. In board meetings, he stresses that every top level employee at IOTS should focus on building a personal relationship with his or her team members and mentor them to succeed in their work. In this scenario, Ross focuses on a _____ for his company

Sandra is a manager at Starlight Inc. She wants to upgrade the quality of Starlight’s products. She calls for a meeting with the technical experts of her company and asks for suggestions on how to achieve this goal. She gathers information by listening to each of the experts. In this scenario, Sandra is involved in _____.

Social networking sites are for communities of people who share common interests or activities

Writing a message with a readability index appropriate for the audience guarantees the message will be understood

Downward communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart

A _____ brings together employees from various departments to solve a variety of problems, such as productivity issues, contract estimations and planning, and multidepartment difficulties

Face-to-face communication provides opportunities to facilitate feedback and establish a personal focus

Miquel, after earning a scholarship for superior grades in school, receives a congratulatory letter from the dean of the school. This communication interaction is considered a _____.

The best known instant messaging programs are expensive and require special hardware to run them

Which of the following is true of the inductive approach of communicating messages

A(n) _____ is an emotional response one gets in a communication interaction that has either a positive or negative effect on feelings about oneself and others

Denotative words may be more easily misinterpreted than connotative words

In a document, numerals are typically preferred over bullets unless the sequence of the items in the series is critical

A(n) _____ involves a dynamic workplace with leaders who stimulate innovation

English-speaking readers typically start scanning at the top right side of the main content area in a Website

The process of identifying central ideas and details and arranging them in the right sequence is known as _____.

The social context refers to the nature of the relationship between two communicators as well as who is present

Andy works at AZ Corporation. He has been working very hard and feels he deserves a pay hike. He wants to seek a meeting with Anna, the manager of AZ Corp., and ask for a raise. Since Anna is busy preparing for the annual board meeting, Andy decides to delay the meeting with Anna for a while. Which of the following dimensions to context influenced Andy’s interaction with Anna

Which of the following statements is true about teams

Mustafa is the president of ZoneIn Industries Inc., a company that manufactures PVC pipes and fitting. Due to losses incurred by the company, Mustafa reduced a major portion of the workers’ pay and called it “temporary economic adaptation.” The term used to represent the cutback exemplifies a:

Written defamatory remarks are referred to as _____.

Supportive behavior is characterized by a leader’s giving detailed rules and instructions and monitoring closely that they are followed

According to the transactional process model, two parties involved in a communication encounter are communicating at different times.

For sensitive situations, an email is often preferred over a face-to-face encounter

Which of the following is true of concise messages

_____ communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart

Which of the following is true of nonverbal communication

Overuse of visual enhancements will cause a document to appear cluttered and will defeat the purpose of creating an appealing, easy-to-read document

Perception is limited by previous experiences and attitudes toward the sender of the message

A(n) _____ is a type of online journal typically authored by an individual and does not allow visitors to change the original posted material, but to only add comments

Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed

_____ can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports

Zhenyu, a manager at Finertech, wants to inform an employee that he was not considered for a promotion. He wants to use a channel of communication that will allow him a great degree of control over his message. Which of the following channels of communication should Zhenyu use to maintain a high degree of control over his message

Sentences in subjunctive mood

Which of the following is true about downward communication

Writing rapidly with intent to rewrite certain portions can be frustrating and can reduce the quality of the finished work

Electronic meetings provide a rich nonverbal context, but have logistical issues of schedules and distance

Abdul works as a team leader in Chrysum Corp. He was assigned the task of overseeing operations in a foreign office for a week. Before leaving the country, Abdul recorded a message on his phone informing callers that he is away from home and would return their calls once he returned. The technology used by Abdul is an example of:

Spoken defamatory remarks are referred to as _____.

Which of the following statements is true of decentralized decision making

Graphs in a document

Zelda is the founder of Green House, a nongovernmental organization for orphans. Since the NGO was running short of funds, she decided to write to business owners and major corporations in the city for funds. She realized that writing a solicitation for a charity project to a small business owner is different than a request to a representative from a major corporation. Which of the following audience characteristic is Zelda considering?

The study of body language is known as chronemics

Organizational culture does not impact the type, amount, or quality of communication in an organization

Similar to a blog in structure and logic, a wiki

Reading a document from right to left helps reduce reading speed, allowing an individual to concentrate deliberately on each word

Which of the following is a disadvantage of virtual teams

In a group, which of the following activities is assumed by the one who takes on the role of a reporter

Business communicators normally use active voice more heavily than passive voice because active voice

Because graphics are based on numeric data, distortion is not as likely as in text discussion

An effective outline for a message helps ensure that all ideas will appear in equally emphatic positions

Fraud refers to errors that can occur in interpreting persuasive messages

A limitation of language translation is that some words do not have an equivalent meaning in another language

Because graphics are based on numeric data, distortion is not as likely as in text discussion

An effective outline for a message helps ensure that all ideas will appear in equally emphatic positions

Fraud refers to errors that can occur in interpreting persuasive messages

A limitation of language translation is that some words do not have an equivalent meaning in another language

In spite of its poor reputation, the grapevine is in reality no more or less accurate than other channels

Text messaging is a social communication tool and not applicable for business communication

“When you complete the assignment” is an example of

A major purpose in communication is to help people feel good about themselves and their friends, groups, and organizations

Communicating with and about others with the same kindness and fairness that you wish others to use when communicating with and about you is referred to as what?

Performance appraisal interviews between supervisors and employees frequently combine listening intensively and empathetic listening

Though people around the world speak different languages, nonverbal communication, such as gestures and facial expressions, generally has the same meanings to all cultures

Email is a channel of choice for business messages that must be sent to several recipients in a timely manner

The use of doublespeak may be either deliberate or unintentional

In downward communication management attempts to ____ activities within an organization while with horizontal communication management hopes to ____ them

Using bias-free language permits the receiver to focus on your message rather than raising serious questions about your sensitivity

By adapting its products to fit a more culturally diverse group of consumers, Hallmark Cards, Inc. has demonstrated the need to analyze its audience

Differences in education level, experience, and culture or distractions such as noise, uncomfortable room temperature, and interruptions are examples of

Bullets are usually preferred over numerals in a document list unless sequence is important

A job applicant appears for an interview in wrinkled clothing. What nonverbal message is the interviewer most likely to receive

Which is the BEST technique for emphasizing to stockholders the reasons for revenue increases

Which of the following is not a web 2.0 technology

Sensitive communication, such as the firing of an employee, is best done with a letter so there is legal evidence of the action

When ABC Company makes a legal decision that complies with contractual agreements, one can accurately assume that it is an ethical decision because it is legal

Which of the following is appropriate etiquette when listening

Which of the following is NOT an effective attitude when revising and proofreading documents

A company posts information to the Web for its business partners such as vendors, suppliers, and customers that they must access by using a password. This activity illustrates use of the company’s

Which of the following channels is NOT relatively inexpensive

In business documents, a general rule for readability is that paragraphs normally should be

The way that time influences interactions is which dimension of context

When communicating with a colleague about the hiring or firing of an employee, you would be well advised to not use a cell phone

Barriers, or interferences, to communication can be completely overcome by skilled communicators

Supervisor Janet tells Juan, "Don't be late for work." Janet's probable metacommunication is

The politician seeking re-election referred to the importance of “revenue enhancements” for providing additional community services. This is an example of

The readability level of a passage is affected by the length of the sentences and difficulty of the words.

While all actions that are ethical are legal, some actions that are legal may not be ethical

Robin, task force chair, tells team member Aaron "your proposed solution to THIS problem is great." Robin's probable metacommunication to Aaron is

Which of the following is the MOST effective heading in a memo report to employees?

Which of the following best describes the common attitude that those from the U.S, Canada, and northern Europe have about the concept of time?

Email and cell phone calls are preferred channels for communicating information that is private or sensitive

Because e-mail messages are written efficiently, they should be organized in a direct, deductive style

If an audience may be antagonized by the main idea of a message, the deductive approach is preferred

Which of the following is true of document headings?

Cho needs to prepare a short report detailing his company’s progress in implementing an new customer tracking system. As plans his message, what is the first step he should think through in the planning and preparing process?

Which of the following is true concerning instant messaging (IM)?

Which of the following is NOT a technique for linking sentences

Which of the following is a characteristic of Total Quality Management (TQM)?

Jakeel is a new sales representative with Sensations, Inc. He attends a regional sales meeting, followed by a reception. He converses with three new sales people and an hour later forgets their names. This is an example of the following bad listening habit

In the sentence “Even though your work was late, we completed the project on time,” the negative information is in a de-emphasized position

Which of the following statements is MOST sender-centered

A task force is an example of a long-standing team or group

The study of cultural space requirements is known as _____.

_____ is primarily feedback to requests and actions of supervisors

Which of the following statements is true about upward communication?

_____ describes interactions between units within an organization on the same hierarchical level

_____ refers to the principles of right and wrong that guide you in making decisions that consider the impact of your actions on others as well as yourself

Which of the following sentences is true about grapevine communication

Kimi, the CEO of Technosoft Solutions, a multinational corporation based in Tokyo, Japan, decided to pay a visit to the Indian headquarters. Kiko, her personal assistant, sent an instructional email to the human resource manager of the Indian office listing the dos and don'ts ahead of Kimi's visit. Because of differences in culture, the human resource manager was unable to decode Kiko's message properly. In this scenario, the human resource manager was unable to decode the message due to _____.

Jeff hears about a change in the leave policy of the company and shares this information with his colleague Judy. Judy passes on the information to her teammates. A human resource manager overhears the information and makes it clear that no such change will take place in the company leave policy. In this context, the information was exchanged through _____.

Differences in education level, experience, and culture and distractions such as noise, uncomfortable surroundings, and interruptions are examples of:

Which of the following statements is true about teams?

They increase efficiency by eliminating layers of managers whose job was once to pass orders Which of the following statements is true of decentralized decision making?

Javon is explaining a new policy to his staff which prohibits the use of office computers for personal email. Javon is unable to get his message across to his staff because of the noise from the adjacent meeting room. In this scenario, Javon is unable to communicate effectively with his staff because of _____.

Miquel, after earning a scholarship for superior grades in school, receives a congratulatory letter from the dean of the school. This communication interaction is considered a _____.

Mark's marriage to Stephanie was in trouble. He was depressed and spoke to Gladwin, his best friend, about his personal issues. In this scenario, Gladwin was involved in _____.

Which of the following statements is true according to Abraham Maslow's concept of a hierarchy of needs?

In a group, which of the following activities is assumed by the one who takes on the role of a reporter?

Jakeel is a new salesperson with Sensations Inc. He attends a regional sales meeting, followed by a reception. At the reception, he converses with three new salespeople and half an hour later he remembers neither their names nor the topics they discussed. In this scenario, Jakeel has a bad listening habit of _____.

Createsols is a content writing company. During a project debriefing session, representatives from different departments of the company were arguing relentlessly over who is to take blame for the project's failure. Amy, the project lead, requested everyone to stop pointing fingers at others and to calm down. In this scenario, Amy was playing the role of a _____ in the meeting

Which of the following is an advantage of face-to-face meetings?

_____ allows companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel

According to the older view of management, labeled as theory X by McGregor, management _____.

_____ is characterized by the leader’s giving detailed rules and instruction and monitoring closely that they are followed

In Total Quality Management (TQM) programs, the emphasis is on:

Which of the following is an accurate statement about casual listening?

Which of the following does communicating ethically involve?

The process of identifying central ideas and details and arranging them in the right sequence is known as _____.

Which of the following is true of face-to-face communication?

A(n) _____ involves a dynamic workplace with leaders who stimulate innovation

Which of the following dimensions of context refers to the ways time influences interactions?

When a message withholds a major idea until accompanying details and explanations have been presented, the sequence is called _____.

Andy works at AZ Corporation. He has been working very hard and feels he deserves a pay hike. He wants to seek a meeting with Anna, the manager of AZ Corp., and ask for a raise. Since Anna is busy preparing for the annual board meeting, Andy decides to delay the meeting with Anna for a while. Which of the following dimensions to context influenced Andy's interaction with Anna?

Alan, the CEO of Techosoft Solutions, was requested by Jack, a student at Woodhouse Elementary School, to share some information about his company for his project report. Alan used simple words and gave simple basic facts about his company when responding to Jack. Alan would have worded his response in a different way if he was responding to an adult. Which of the following audience characteristics is Alan considering?

Which of the following is true of outlining before communicating complex messages?

In a discussion of communication, the word _____ means the act of dividing a topic into parts and arranging them in an appropriate sequence.

Ross is the CEO of IO Technological Solutions (IOTS), a multinational company. Ross stresses on a decentralized working environment and is very friendly with his staff. In board meetings, he stresses that every top level employee at IOTS should focus on building a personal relationship with his or her team members and mentor them to succeed in their work. In this scenario, Ross focuses on a _____ for his company

When a message begins with a major idea, the sequence of ideas is called _____.

 

 

 

Neutral messages contain content that is not likely to generate an emotional message from the receiver

Memorandums, or memos, are appropriate for communication both inside and outside the company

Because message expectations and social conventions differ among cultures, effective communicators adapt their strategies when communicating with various audiences

Zappos focuses on customer service throughout the company as the means to building customer loyalty

Making a choice between an inductive outline or a deductive outline is as important in writing an email message or memorandum as in writing a letter

Selection of the deductive or inductive method of organizing business messages depends on the probable reaction of the receiver to the message

The usual American strategies for structuring good-news and neutral-news messages can be generally applied to international audiences

The three steps in the deductive strategy used for good- and neutral-news messages indicate the requirement for a three-paragraph document format

Good- or neutral-news messages follow a deductive sequence in which the message begins with the main idea

An advantage of the deductive organization of good- or neutral-news messages is that it helps receivers save time because they can understand the important idea and then move rapidly through the details

Depending on the situation, a thank-you message can be handwritten, printed on letterhead, or sent electronically

Goodwill messages can be designed to build strong, lasting relationships among employees, clients, customers, and various other groups

Appreciation letters that are not sent in a timely manner may arouse questions about the sender's motive

It is acceptable to send a message of appreciation that includes strong, somewhat exaggerated language when the sender believes the statements to be true

The strategies for routine claims and persuasive claims differ because with a persuasive claim, a request will likely be granted only after explanations and arguments have been presented

An attempt at resale or sales promotion is inappropriate in a favorable response to a claim message

Cultural beliefs and practices impact the ways specific cultures organize messages

Voicemail communication is extremely important because on most business calls, you most likely will be leaving a message rather than talking to someone

Personalized form letters are a fast and efficient means to send frequently recurring messages that will likely result in a neutral or favorable reaction from the receiver

The impersonal nature of form letters makes them inappropriate for business purposes

An acknowledgment message is sent to indicate an order has been received and processed

When asked to provide credit information about an account holder, good advice is to report only facts and avoid opinions about the applicant

The Equal Credit Opportunity Act requires that a credit applicant be notified of a credit decision within 10 days of receipt of the request or application

Asking a colleague or employee to walk through the steps outlined in a procedural document is recommended prior to finalizing the document

Memos or email messages are the most frequent methods for sharing procedures and instructions for internal business communication when a written record is needed

Using numbers when possible eliminates potential confusion with international audiences because dates and amounts are conveyed in the same way throughout the world

One recommended way to check the quality of your voice mail system is to pretend you don’t know your direct line or extension number and place a call to yourself

Cookie blocking will prevent unwanted tracing of your computer activities while allowing subscribed online services to continue operating

Zappos has simplified the information-seeking process for customers through the FAQ section on the company website, effectively reducing the need for customers to call the company

If you need to convey information that contains good- or neutral-news, you could use

As compared to letters, memos and email are channels for sharing information of a somewhat ____ nature

The organization of business messages should be organized based on

The strategies for structuring effective good- and neutral-news messages

The steps for the deductive sequence approach for a good-news message are

Email messages and memos differ from letters in that they are

Mary has a neutral message to deliver to a co-worker. What delivery options would be the most effective

Shaneka is writing a message to an intercultural audience to explain the short-term goals of the organization. Which of the following should she NOT use when writing for her audience

Which of the following is NOT an advantage of the deductive sequence approach for a good-news message

Which of the following is recommended advice when writing an appreciation message

A sincere apology message to a customer for a serious mistake made would likely be considered by the customer as

Your staff has worked hard to successfully complete a project for a large advertising client. Which of the following is the BEST way for you to express thanks to the staff

Ignacio is asking for a refund or a replacement for a recently purchased malfunctioning DVD player; his request for the refund or replacement would be considered a

Claims related to product warranties, guarantees, or contractual conditions are typically ____ claims

In writing a routine claim,

Which of the following is NOT good advice for writing a routine claim

You are writing to ABClothes.com to request an exchange for an ordered shirt that was recently sent to you in an incorrect size; the message you write will be

After consideration of a customer’s request for a partial product refund due to repeated repairs, you have determined that you should comply. Which of the following is NOT part of your effective adjustment message

Persuasive requests differ from routine requests in that

Zappos, an Internet business success story, has built its success on outstanding customer service. Which of the following is NOT part of Zappos’ strategy

Which of the following sentences is a good example of a beginning sentence in a favorable reply to a routine request

Which of the following is NOT recommended when preparing form messages

Which of the following requires an individualized acknowledgment message

Ola Jensen has placed her first order with your company. What is the BEST method to let her know you received her order

A well-written message acknowledging a customer’s order usually will likely result in

Which of the following guidelines for writing messages extending credit is FALSE

You have been asked to provide a credit reference for a customer. Which of the following will be part of your written response

When you provide credit information about another person, you have an ethical and legal obligation to

Manual, a credit supervisor, must write a letter informing a new client that her credit application has been approved. What writing sequence should he use

Which of the following are the most frequently used methods of communicating standard operating procedures and other instructions to employees?

A procedural message may be ineffective if it

Your company has decided to require all employees to wear picture ID badges, starting next week. Numerous steps are involved to get a photo ID. What would you do to alert the employees of the requirement?

When writing complex procedures that should be completed in a particular order, which method is BEST?

Which is the recommended format for writing the date of February 10, 2011, in an international business document

Which of the following is NOT recommended when leaving a voice mail message on another person’s phone?

A technology that provides information about your computer usage to remote third parties is called

In some circumstances, sharing bad news via email rather than face-to-face is justified

By placing bad news in the first paragraph, receiver support is more likely than when it is presented after giving reasons

Since the main message of a negative-news message is the bad news, more space should be devoted to the refusal than to the explanations for the refusal

In some circumstances, placing a refusal in the first sentence is justified

“I have received and read your letter of April 12” is an effective neutral way to begin the first paragraph of a bad-news message

The best reason to give the receiver for a refusal is “company policy” because it requires no further explanation

Usually, a statement of bad news should be followed by a logical explanation

“We apologize for any inconvenience we may have caused you” is a recommended way to close a refusal letter

Using passive voice and complex sentences are effective ways to de-emphasize bad

Offering a counterproposal may eliminate the need to state the refusal directly

Providing an alternative or counterproposal to a refusal for a request should be avoided since it would only heighten audience frustration over the bad news

To minimize disappointment and maintain a positive relationship, the inductive strategy is the best way to organize messages that refuse requests

Template letters, as featured by leading word processing software, eliminate the need to compose original documents

“We apologize for any inconvenience we may have caused you” is an effective way to close a refusal message

Because of the legal implications involved in refusing credit, you should avoid telling applicants the specific reason(s) why you must deny them credit

In a credit refusal message, your main purpose is to tactfully say “no” since the recipient is a poor credit risk and not a potential customer

The Fair Credit Reporting Act gives consumers specific rights and protections when they apply for and are denied credit

Communicating constructive criticism about service received can be thought of as an ethical responsibility

Delivering constructive criticism can be beneficial by alerting management that changes need to be made

When communicating negative organizational news, it is advisable to tone down the news to minimize its severity

Communication from management during the Sago mine tragedy was handled in a timely and effective manner

The governor of West Virginia during the Sago mine tragedy told Sago managers and inspectors to share all the factual information, good or bad

Email is typically the most effective channel for communicating negative organizational news

Total anonymity in cyberspace would enable people to violate the laws of libel, defamation, and copyright without prosecution

In the Sago mine tragedy, a serious inaccuracy that 12 trapped miners were still alive was widely publicized. Which of the following is the LEAST LIKELYreason for this miscommunication

Which of the following is FALSE concerning personal delivery of bad news

If bad news appears in the first sentence of a message, the

What is the correct order for the inductive writing sequence

Exceptions to the use of inductive approach for bad-news messages include

An effective opening for a bad-news message

Greg Komuro often delivers messages to clients in which he must convey negative ideas. Which of the following techniques could Greg use to subordinate bad news

Which of the following are FALSE when writing bad-news messages?

Your employer asked you to compose a message to be sent to all job applicants who were not selected for sales representative position. You should

Which of the following is NOT a technique for writing a bad-news message

A counterproposal

An effective counterproposal

Which of the following is NOT recommended within the final sentence of a bad-news message?

Which sentence is a good example of a buffer for a bad news message

Which of the following would be the BEST closing sentence in a bad-news message

Which of the following is the BEST suggestion to follow when refusing a request

Which of the following is the BEST negative reply to a request for a favor

Jawon is a training and development manager who has been asked by a professor to speak to her class about careers in training. However, since he is currently conducting an important staff development program, his schedule is very busy, and he must refuse the request. What would be the BEST way to end his message

Which of the following is the BEST advice for using template documents that are available with word processing software

Melody is responding negatively to a request for a claim. Which of the following would she NOT do in composing her message to the customer

Delnisha, a customer service representative for the manufacturer of Marathon brand faucets, receives a large order from a small contractor. Which of the following is the BEST way for Delnisha to begin a message saying the company does not sell directly to end users

Messages denying credit are different from other types of bad-news messages in that they

Which of the following is NOT required by the Fair Credit Reporting Act for a credit bureau that supplies information to companies that grant credit

To avoid litigation, some credit-granting companies

You must deny a request for credit to an applicant who does not meet your company’s requirements. Using a sentence such as “You are encouraged to make cash purchases” illustrates a

When writing a message offering constructive criticism, one’s primary consideration should be

Your department hired a strategic planning consultant to restructure the workforce. However, you believe that the consultant added no value to the company and simply played back what you wanted to hear. You must write a letter to the president of the consulting company to discuss your dissatisfaction. Which of the following is the BEST approach to your letter

Although communicating negative organizational news can be challenging, such messages can have a positive effect in

Which of the following is NOT an effective strategy for companies that want to provide strong internal communication

Which of the following is FALSE concerning the communication of negative news within an organization

Which of the following is NOT an advisable guideline for organizations that want to develop an effective crisis communication plan

A company plans to downsize over the next year. Which of the following would be the BEST way to prepare employees for this negative announcement

Several methods exist for people to protect their anonymity in cyperspace. Which one is NOT a method for this protection

The principles used in selling an idea are similar to those used in selling products

Bonita wants to sell her consulting abilities to a potential client. She should use principles that are similar to those used in selling products and services

Knowing the needs of the receiver is essential to preparing an effective sales message.

Ken is preparing a persuasive message to business owners in his community. Before he writes his message he should try to understand what characteristics these owners have in common, such as the goals and educational status

Paragraphs in a persuasive message are typically long in order to achieve the writer's persuasive purpose

An effective persuasive message employs concrete and specific language to create an accurate representation of the product, service, or idea

An effective persuasive appeal includes a central selling point that is woven throughout the entire message

Santosh, a computer service firm owner, has drafted a sales letter to area businesses in which he has emphasized his central selling point— immediate, personal service—in each paragraph. To keep the recipient’s interest, he should edit his message to include the idea of his central selling point in only one paragraph

Gabrielle writes a sales message in the AIDA approach. She should Announce her intention, Infer the central selling point, Deal with objections, and ask the reader to take Action

Rhamel writes a sales message in the AIDA approach. He gets the receivers Attention, creates an Inference, creates a Decision for the receiver, and encourages Action

The first step in the selling process is to introduce the foremost feature of the product, service, or idea

A response that is sent to someone who has invited a persuasive message requires an attention-getting sentence to start the message

A recommended way to subordinate the price of a product is to reveal it in a sentence that also refers to the central selling point

Eduardo concludes his sales message for video game subscriptions by instructing receivers to "Let us hear from you if you are interested in subscribing to our service." This is an effective request for action

When requesting action in a persuasive message, wording such as “I hope you will . . .” and “If you agree . . .” is recommended as a courteous way to present the recipient with the choice of whether to respond favorably

An effective action paragraph in a sales message reminds the recipient of the benefit, which may be another referral to the central selling point

Will Frazier has written you to inquire about the features of your company’s new netbook; you should begin your reply with an attention-getting sentence to build interest in owning a netbook

While the majority of claims against companies come from unethical individuals, companies must still respond because of the few who believe they have a legitimate claim

Common types of persuasive requests include claim messages and requests for special favors and information

Only communication directed to individuals outside the organization requires use of the inductive approach

Archco Inc. and Suage Enterprises share a lobby where Suage has been storing computer equipment. Martha, CEO of Archco Inc., is writing a letter to Suage asking that the equipment be removed. She should make her point in the first paragraph and follow with supporting details

Brandy is writing a memo to a team of people who will help her launch a new product line for the company. To convince them that their extensive commitment is justified because of the importance of the product to the company's future, she should employ the deductive strategy in her persuasive approach

Habitat for Humanity has used persuasion to effectively gain donations of time, talent, and resources

An ethical communicator will substantiate any claims made and reflect a sensitivity to those who might find a message offensive

Various state laws limit advertising on mobile devices

Habitat for Humanity uses both mailed messages and its website to solicit donations

Unsupported claims of superior performance or quality of a product may lead to lawsuits for a company

Under the Federal Trade Commission's Telemarketing Sales Rule, callers must disclose the company's identity, the purpose of the call, the product or service offered, and any requirements for obtaining it

Which of the following is FALSE about persuasive communication

Before preparing a sales message for a digital video recorder, Russell will need concrete answers to questions such as

Josef has responded to product advertising that focuses on convenience, durability, and service. At which level of Maslow’s need hierarchy is he most likely motivated

As indicated by Maslow's need hierarchy, people may respond favorably to

Marcus is writing a persuasive message asking his employees to complete an online company survey. Which of the following should he avoid when writing his message

Which of the following is the suggested four-step sequence for an inductive outline

Which of the following summarizes the AIDA steps in the persuasive process

Businesses have learned that unethical behavior

Advertising on mobile devices

Habitat for Humanity

Which of the following is an effective device for gaining attention in a persuasive message

Techniques for preparing effective sales messages include all EXCEPT

To overcome receiver resistance to a persuasive appeal, the price typically should

Which of the following is correct concerning the outline for persuasive messages

Khristopher has sent an email requesting information on a particular plasma television he saw on a company’s website. What is the writer’s task in replying

Which of the following is the BEST introduction of a product or service in a sales message

Which is the BEST choice for the first sentence of a sales message

The central selling point in a persuasive message

A persuasive email message to promote pop-up ad blocker software has as its central selling point the protection of children from pornography. The central selling point should

Which of the following is FALSE concerning the providing of supporting evidence in a sales message

Which of the following is the BEST example of providing supporting evidence

Which of the following is the BEST way to draw attention to an enclosure that accompanies a sales message

Which statement best describes the appropriateness of the following product claim in a sales letter? "Viruscan is the best virus defense product available. It offers the most sophisticated and comprehensive protection for your data."

Which of the following is FALSE when offering guarantees and free trial offers in persuasive messages

Which of the following best illustrates how to overcome people’s natural resistance to price

Which of the following is NOT recommended in discussing price in a sales message?

A new product to reduce cholesterol is on the market, with a price that is higher than that of competitors. Where should a writer or speaker introduce price in his or her sales message

Which of the following would be the most effective action-request statement

Which of the following is the BEST sentence for getting the receiver to take action

In a sales message, the last paragraph should

Which of the following sentences provides the most effective incentive for consumers to complete and return a survey about laundry detergents

When preparing a claim message for which the answer is in question, you should

Which of the following is the BEST beginning to a persuasive claim message to Ruth’s Catering

Which of the following statements is FALSE concerning claim messages

Which of the following is FALSE concerning a persuasive claim message

Kendra is the program chair for an organization and would like to request permission to use a country club free of charge to host a fund-raising dinner. Which of the following sentences would be the most successful beginning sentence

Which of the following is the BEST beginning to an email request for completion of an online survey about a recently purchased product

How are effective persuasive memos different from routine memos

Which of the following provides the BEST opening line in a persuasive memo asking the company president to provide extra funds for advertising a new cat food line?

A restaurant is faced with the challenge of communicating to its employees a significant change in service and style. Which method is LEAST effective for communicating this change

Which of the following is the BEST call-to-action sentence for a persuasive memo to employees for contributions to the United Way fund campaign

Which of the following best describes Habitat for Humanity’s solicitation approach

 

 

A letter of application should be biographical and trace the accomplishments (educa-tion, jobs, etc.) of the applicant in chronological order

Scholarly journals in the social sciences tend to use the APA referencing method, while MLA is commonly used in the humanities

Which of the following is an example of a desirable professional attitude during a job interview

When an interviewer deliberately creates anxiety to assess your ability to perform under stress, the interviewer is conducting an unstructured interview

Evan is preparing a vésumé for posting to YouTube. Which of the following should he avoid in preparing his video

By sending unsolicited application letters

Which of the following is NOT true concerning the table of contents of a report

Which of the following is NOT true of the parts of a business report

In a typical business presentation, the number of major points should be limited to three to five

Gabrielle has an interview for a position in sales. Which of the following would most likely contribute to a favorable first impression in the interview

Jennifer, a young business associate with your firm, is anticipating her first international sales tour to make presentations to businesses in five countries. You recall your own first trip abroad and some awkward problems you encountered in business protocol. Which of the following would NOT be good business etiquette advice for Jennifer

Which of the following is BEST for comparing the total dollars spent among five fast food restaurants

You need to produce a graphic for your employees that depicts the process of handling customer service complaints. Which would be your BEST choice

Which method of research would be best for researching whether distance learning or traditional classroom instruction is more effective for your company's employees

Which of the following is an example of an effective talking title

Which of the following is the BEST advice for including objectives in a proposal

The director of a professional organization who asks for a report on developing an online newsletter for members may request a justification report to support the recommended decision

You are organizing your résumé for a highly competitive summer internship with an accounting firm. You believe your education is your strongest qualification because your work experience has been seasonal jobs at minimum wage. You also believe that your abilities, interests, and character are qualities that closely parallel the job description supplied by the business. What type of résumé would be LEAST preferred for conveying your strengths

To produce a unified team presentation, many experts recommend scheduling at least five practice sessions

In general, companies using video interviews agree that video interviews are excellent for screening applicants, while live interviews are appropriate for final interviews

Which of the following statements is FALSE concerning the introduction of a presentation

A pictogram could be used to track progress toward completion of a six-month construction project

An analytical report

Which of the following statements BEST summarizes the role of online job searching

Which of the following procedures is NOT recommended when conducting an electronic search

Plagiarism is the presentation of someone else’s ideas or words as your own

Management is requiring employees at Sentac Enterprises to attend a presentation by your consulting firm about how to prevent sexual harassment in the workplace. What technique should you use to get the audience interested in the presentation

Which of the following is recommended during delivery of a presentation

Which of the following statements is correct concerning the writing of proposals

Which of the following is true when using color in presentation visuals

A typical short report includes

Kendrick, a recent college graduate, wants to communicate that he can get along with others and is accepting of diversity. Which of the following statements should he avoid making

When the interviewer follows a predetermined agenda such as a checklist or series of questions, he or she is conducting a structured interview, even though it may not seem structured to the applicant

In a report on effective advertising to the net generation, researchers explain the small size of the selected sample and the use of three selected online databases. They are describing the ____ of the study

Increasingly, companies are designing application forms to be tests of the applicant's written communication skills

A report that recommends to management the installation of a new computer system is an example of an internal proposal

The statement of purpose is the goal of the study and includes the objectives the researcher hopes to accomplish

The most widely used report format for communication within an organization is the letter report

Gestures should be eliminated during a business presentation since they distract your audience

Which of the following statements is NOT correct concerning the appendix of a report

If the interviewer has been thorough, it is appropriate to say, “I don’t have any questions” when asked at the end of an interview

The use of first-person pronouns (I or we) are generally acceptable in a formal report

Which sentence BEST introduces a graphic that depicts the way people access an organization’s information on a website

Which of the following is FALSE concerning cultural perceptions of North Americans

Email polling is a popular primary research method, though it typically takes longer to conduct than other data collection methods

The pattern for incorporating graphs in text is

Because scripted speeches restrict eye contact with the audience

A report that provides a written description of how an organization can meet the needs of another organization by providing products, services, or solutions to problems is what kind of report

You want to show total U.S. auto sales in each year since 2005; the data could be illustrated using either a pictogram or a bar chart

In order for survey research to be credible, the selected sample must be representative of the population

The monthly financial statement that Sharecom Investments sends to its investors is an example of an analytical report

Reports typically travel upward in an organization because they usually are requested by a higher authority

The main function of vertical reports is to contribute to management control

XYZ, a potential supplier to NASA, would typically submit an RFP (request for a proposal) to NASA in order to obtain a contract with this government agency

Attendance records are an example of an are analytical report

Limitations refer to boundaries imposed outside the control of the researcher, such as time limit and budget

The statement of purpose is the goal of the study and includes the objectives the researcher hopes to accomplish

Hypothesis testing is appropriate only in observational research settings

Reports that examine the buying habits of a group of teenagers at three-month intervals are examples of a longitudinal study

Primary research sources include periodicals, computer databases, and encyclopedias

Electronic databases provide access to articles from newspapers, magazines, journals, and other types of publications

A customer service representative who regularly tracks the type of customer complaints made through the company's 800 number is conducting experimental research

Secondary research is only necessary when primary research does not yield enough information

As a business researcher, one may safely accept published material as being objective

Reliability refers to the degree to which data measures what it is intended to measure

In order for survey research to be credible, the selected sample must be representative of the population

Plagiarism is the presentation of someone else’s ideas or words as your own

Scholarly journals in the social sciences tend to use the APA referencing method, while MLA is commonly used in the humanities

Referencing is essential when material is quoted from a source and is optional when paraphrasing

Email polling is a popular primary research method, though it typically takes longer to conduct than other data collection methods

While cross-cultured market research is expensive, it is worthwhile before a product launch is attempted

Including an even number of choices on a rating scale is advisable to eliminate the tendency of some groups to choose the noncommittal mid-point on the range

The development of an effective survey instrument, such as a questionnaire or interview guide, is critical to obtaining reliable and valid data

Correlation analysis might be used to determine whether a relationship existed between how respondents answered one item and how they answered another

Recommendations should flow naturally from one's summary and conclusions and should not come as a surprise to the reader

The conclusion of a report should include a summary of findings and suggested action based on research

The research strategy used at Novartis International is to concentrate on cures for highly visible diseases

Novartis CEO Daniel Vasella advises ignoring competitors’ blogs as a source of information for business forecasting

Which of the following provides the best definition of a report

Brigit, head of a bank's internal auditing division, has prepared a report on current auditing procedures. The report which presents suggested solutions to the bank’s auditing problems is what kind of a report

Fazer Technologies distributed copies of its annual report to it stockholders. This report is which of the following types of reports

A report that provides a written description of how an organization can meet the needs of another organization by providing products, services, or solutions to problems is what kind of report

Which of the following represents the correct sequence of steps in the problem-solving process

A report on market comparisons of tuition at state universities should follow which of the following sequences of problem-solving steps

As a result of the changing demographics in your area, your company has decided to hire those previously declared "unemployable." Your task is to educate these people to do the job. Which of the following questions will help you MOST in solving the problem

When explaining "limitations," the researcher is noting

In a report on effective advertising to the net generation, researchers explain the small size of the selected sample and the use of three selected online databases. They are describing the ____ of the study

If you wanted to research the Internet for articles on outsourcing to India, which of the following key phrases would result in the narrowest search

Which of the following statements about Internet resources is correct

Which type of primary research requires no direct involvement with human subjects

Which of the following is the most accurate statement concerning the use of primary and secondary research methods

Which of the following is a source of primary data

Which of the following objectives is FALSE concerning the conducting of secondary research

Which method of research would be best for researching whether distance learning or traditional classroom instruction is more effective for your company's employees

If your research calls for counting the number of people entering two grocery stores, recording certain physical characteristics, and comparing those two sets of data, you would be conducting ____ research

Which research method would be best for determining whether employees in Acme Company’s computer assembly produce more under Theory X or more under Theory Y management style

A market researcher who uses primary research may use which of the following methods

Which of the following procedures is NOT recommended when conducting an electronic search

If your research calls for counting the number of people entering two fast-food restaurants, recording certain behavioral characteristics, and comparing those two sets of data, you would be conducting ____ research

The best definition for reliability is

Which of the following statements about sampling is correct?

Conducting a pilot test of a survey instrument involving a small group of the population can

Which of the following techniques is most effective for taking notes from secondary sources

Documentation of the work of others accomplishes all but which of the following

In-text citations for paraphrases prepared using the APA format include the following

Which of the following is the BEST suggestion for preparing accurate documentation in a report?

Which of the following does NOT apply to designing a questionnaire

A consumer researcher who observes the buying habits of people at a clearance warehouse is using which of the following methods for collecting data

Which of the following is NOT an error in data gathering

The results of product research conducted within a particular cultural setting

Which of the following is NOT a weakness in data interpretation

You have gathered data from printed and online sources as well as from a survey. What should you do to organize the writing of your report

Which of the following is a common error that MOST hinders the accurate interpretation of data

Which of the following would be considered a recommendation

Which of the following is FALSE concerning the use of Internet sources for research

Which of the following statements is MOST accurate concerning information overload

Which of the following is FALSE concerning the research efforts of Novartis

People who want to understand the interpretation of data are generally more interested in reading about proportions and ratios than about specific numbers

Fractions, percentages, and the Dow Jones industrial averages are examples of the common language used in communicating difficult or complex numbers

When viewing tabulated research results, readers or listeners need exact statistics rather than rounded fractions and percentages

When report writers present quantitative data, it is their ethical responsibility to provide all of the data rather than just a graphic representation of the data

Graphics should clarify, simplify, or reinforce the text discussion

The extreme use of color, complicated symbols and art techniques, and unusual combinations of typefaces, should be avoided because they can distract and bury relevant data

While text can be given an unethical slant, graphic aids eliminate that risk because of their quantitative nature

Flip charts and white boards are obsolete and have been replaced by electronic presentations

Graphics in reports generally do not need titles because their content is obvious

“Talking titles” that interpret the data shown in a graphic are recommended in reports rather than general headings such as “Results” or “Findings.”

For Kayla to avoid a visual distortion in the bar chart she is creating to show her company’s sales by region, she should design the quantitative axis to begin at zero, and make each bar the same width

Labeling each piece of a pie chart is not required, as long as the most important pieces are explained

To depict sales trends for the past five years, you would create a bar chart with the y-axis beginning at the lowest value reported

A line chart is an effective graphic for comparing housing prices in a particular state or region with housing prices in the United States over a five-year period

A pictogram could be used to track progress toward completion of a six-month construction project

You want to show total U.S. auto sales in each year since 2005; the data could be illustrated using either a pictogram or a bar chart

Data that can be presented in a pie chart may also be presented in a bar chart, but the reverse is not always true

A pie chart is the best type of graphic aid to use to summarize the results of a survey question to which each respondent could check more than one answer

Data on the growth of online business transactions over a five-year period would best be shown in a line chart

A graphic that will not fit on the page where it is introduced should be placed in an appendix

Interpretation and analysis of a graphic should appear before the graphic is shown

When an effective graphic is used in a report, there is no need for additional interpretation and analysis of the data

Using the default settings in presentation software programs is recommended, since software manufacturers assure that they accurately reflect the rules for graphic aid design

YouTube removes videos that are posted by users without permission of the copyright owners

Fraction, ratios, and percentages are examples of which of the following

Which of the following statements is correct concerning the reporting of quantitative data

Which of the following statements is correct concerning the use of graphics

Which of the following is NOT an acceptable design guideline that will help a viewer understand a graphic

What best determines if a graphic presentation is effective

Which of the following is an example of an effective talking title

Which of the following techniques would reduce the possibility that a reader or listener would be misled by a bar chart

A Gantt chart is

The board of directors of your organization will meet for a luncheon next month in a suburban hotel. Because of confusion in finding the location for the last meeting, your associate has asked you to provide better directions before the upcoming meeting. What type of graphic would best convey this arrangement

Which graphic aid would be best to show Starbuck’s quarterly sales over a 5-year period

The state board of education has asked for the number of last year's high school graduates attending each of the state's 19 public universities. Which of the following graphics would be MOST effective

Which of the following guidelines does NOT apply to a bar chart

The BEST graphic device to represent the sales of DVR devices over the last five years, with proportionate sales reflected for four age categories each year would be a

Which of the following is FALSE concerning the use of pictograms

A company that wants to chart employee absences over a two-year period should use which of the following

You want to show actual and budgeted expenses over the last five years for your company. The BEST graphic to use is a

Which of the following is BEST for comparing the total dollars spent among five fast food restaurants

Which of the following is correct concerning the design of pie charts

You are preparing a graphic for the Empty Stocking Fund to show the proportionate low spending on administrative overhead as compared to services for children. Your pie chart should

You need to produce a graphic for your employees that depicts the process of handling customer service complaints. Which would be your BEST choice

Placing graphic material in the appendix is

The pattern for incorporating graphs in text is

Which of the following numbering systems is recommended when incorporating graphs, pictures, and tables into a written report

Which of the following sentences best introduces a graph in a written report

In formatting a report, you discover that an entire table will not fit on the bottom of a page. You should

When interpreting and analyzing a graphic presented within the text

Which sentence BEST introduces a graphic that depicts the way people access an organization’s information on a website

Thomas is writing a report which contains a column (vertical) bar chart that shows last year's employee enrollment in three management training programs: conflict resolution, time management, and team building. Which of the following statements best interprets and analyzes the graph

Which of the following is true concerning the use of graphics in business documents

Which of the following statements is MOST accurate in regard to presentation software for the design of graphics

Which of the following statements is accurate concerning digital material on YouTube

Which of the following statements about statistics is FALSE

The need for preliminary and addenda items is influenced by the length of the report and its formality

Word processing software can simplify the tedious task of creating a table of contents

An executive summary should only be used for long and complex reports

An abstract, or executive summary, summarizes the findings section of the formal report but does not mention the recommendation(s).

Conclusions are drawn by inference from research findings, while recommendations are the writer's opinion of what action should be taken based on the conclusions

When the reference list of a report includes sources not cited in the report, it is referred to as a bibliography or works consulted

An appendix contains supplementary information that supports the report but is not appropriate for inclusion in the report itself

Talking headings are preferred in business reports because they tell about the content of the sections and reveal any conclusion(s) presented in the sections

All report headings that are of the same level must be consistent in positioning, appearance, and grammatical construction

A manager who asks for a report on the best phone system for an office may request a justification report to support the recommended decision

The director of a professional organization who asks for a report on developing an online newsletter for members may request a justification report to support the recommended decision

Businesses often develop their own report styles which may differ from standard style manuals

The use of first-person pronouns (I or we) are generally acceptable in a formal report

“Authorization was received from the IRS” is an example of a sentence using active voice

When designed correctly, form reports save time and increase clerical accuracy over individually prepared reports

The most widely used report format for communication within an organization is the letter report

When a consultant proposes a program to a client, the most suitable report form is a memorandum report

An unsolicited proposal is prepared by an individual or firm that sees a problem to be solved and submits a proposal for consideration

A report that recommends to management the installation of a new computer system is an example of an internal proposal

An RFP describes a problem that needs to be solved and invites respondents to describe their proposed solutions

With team-prepared proposals, the whole team typically works together on each section of the proposal

A report that recommends to management the adoption of a particular cell phone plan for company employees is an example of an internal proposal

U.S. firms such as AFLAC typically protect themselves against competitors by including in their annual corporate reports only that which is required by the Security and Exchange Commission.

Requirements for disclosure in companies’ annual reports are consistent throughout the world

A limitation of group support systems is that only sequential editing is supported

The executive summary in a formal report should

Which of the following is NOT true of the parts of a business report

An analytical report

Which of the following is NOT true concerning the table of contents of a report?

Which of the following is NOT true of the executive summary

Which of the following is correct concerning the executive summary (abstract) in the preliminary pages and the summary that appears as a final section of the report body

Which of the following is correct concerning the analysis sections of a formal report

Which of the following best describes the purpose of an analytical report

Which of the following statements is NOT correct concerning the appendix of a report

The content outline of a report

Which of the following headings is NOT parallel with the others

A typical short report includes

Which of the following is applicable to the development of headings for a report

Which of the following descriptions is most valid, as it applies to accurate methods of analyzing data

Derek is writing a short report about his findings on the attitudes of custodial employees on the job. The audience for the report is Physical Plant management for the company. Which of the following formats should Derek use

Which of the following is NOT a benefit of form reports

Which of the following guidelines is appropriate when preparing memo and letter reports?

Which of the following statements is correct concerning the writing of proposals

A manager who wants to introduce flexible work schedules in a company will write which one of the following proposals for management consideration

Rozell & Ramos Associates wants to ask companies to submit bids to design the lighting in their new building. The Associates will develop which of the following documents to solicit bids

As a restaurant owner, you are submitting a proposal to a local radio station, offering to operate a concession stand during an all-day benefit to raise money for your city library. Which of the following would be an acceptable place to present the expected costs

Which of the following is the BEST advice for including objectives in a proposal

Which of the following statements is FALSE in regard to collaborative report preparation in a typical writing team

Which of the following is true concerning what the writer should do during the preparation of an effective proposal

The AFLAC annual report, rated as one of the best, is an example of which type of report

According to annual reports expert Sid Cato, a company’s annual report should

A team of collaborative writers are preparing a procedures manual for the firm's employees. They have divided the writing task so that each writer is working on a different part of the manual at the same time; the team is applying

The World Wide Web offers easy access to a universe of information; therefore

Regina runs into her supervisor in the hallway and updates him on a current project. Such an encounter is a type of oral briefing

To be effective as a presenter, you must spend time learning about the audience

Sierra is planning a presentation on teamwork. An important part of planning this presentation should be for her to determine what she wants to accomplish during this presentation

Humor should not be used when introducing a presentation because it can be offensive to members of the audience

Because spoken communication is more difficult to process than written communication, complex, lengthy sentences that are acceptable for written documents are NOT effective in a presentation

In a typical business presentation, the number of major points should be limited to three to five

The close of a presentation should be creative and memorable because audiences tend to remember what they hear last

Speakers who use presentation visuals are considered better prepared and more persuasive and interesting then speakers who do not use visuals

To avoid clutter, you should limit slide content to key ideas presented in as few words as possible

As a general rule in presentations, a speaker should include only one major idea on each slide

Since color is an attention getter, the skilled presenter should use as many different colors as his or her software supports

Black text against a white background provides the greatest contrast

Extemporaneous speeches require no preparation or rehearsal

When delivering a presentation, an impressive introduction of you as the speaker will help to establish your credibility with the audience

Gestures should be eliminated during a business presentation since they distract your audience

One effective way to elicit feedback about your presentation from an intercultural audience is to frequently ask them if they understand

North Americans are perceived by members of some cultures as too casual in their presentation style

Although North Americans prefer a direct approach (with the main idea presented first) in most presentations, many cultures including the Japanese, Latin Americans, and Arabs consider the straightforward approach tactless and rude

Simplified English, with a core vocabulary of 1,500 words, is recommended when presenting to an audience of people who speak English as a second language

To produce a unified team presentation, many experts recommend scheduling at least five practice sessions

Team members who are not currently speaking during the presentation should maintain eye contact with the audience or look at their own notes

Gerome has planned a distance presentation for new employees in his company’s six locations. Since he has not previously met the participants in person, he should schedule a conference call with the participants to establish rapport prior to the distance presentation

Under the Copyright Act of 1976, copyright is automatic as soon as a file is posted to the Internet

Java applets developed by Sun Microsystems can be used to enhance websites and cell phone applications

An accent can be perceived either negatively or positively by an audience

Sun Microsystems CEO, Scott McNealy, once banned the use of PowerPoint by his employees

Knowing the audience for a business presentation involves

Which of the following is a factor that will help you direct a presentation specifically to an audience

Which of the following statements is FALSE concerning the introduction of a presentation

Which of the following is a goal of an effective introduction to a presentation

Which of the following should a speaker generally avoid in the body of a presentation

Management is requiring employees at Sentac Enterprises to attend a presentation by your consulting firm about how to prevent sexual harassment in the workplace. What technique should you use to get the audience interested in the presentation

Which of the following would BEST capture the attention of the audience in an introduction to a speech about diversity in the workplace

Jacob, an expert in traffic patterns requirements for increasing highway lanes, is presenting to the Tennessee Department of Transportation about the need for additional highway lanes between Nashville and Memphis. What would be an effective opening for his presentation

Tristan is developing a presentation for employee orientation. Which of the following should NOT be used as a technique to ensure that the audience understands the points of his presentation

Jessica, an architect with experience in designing jails for rural areas, is making a presentation to the Nixon County Board of Supervisors to convince them to hire Peterson & Melton Architects to design and manage the building of their 200-bed jail in rural Alabama. What would be an effective closing to her presentation

Ravi has just presented a preview of the office of the future to a group of office managers. Which of the following would provide the best closing to his presentation

Scarlette is developing appropriate presentation visuals for an upcoming workshop. Which of the following is a limitation of using an electronic presentation

Randall, an advertising campaign specialist, is making a presentation to decision makers at his firm on marketing a new sports nutrition supplement, Crealean, for building muscle. What would be the most effective presentation visual for him to use

When designing an electronic slide

Which of the following guidelines is NOT applicable to the design of electronic slides

Which of the following is true when using color in presentation visuals

Which of the following statements is correct concerning the use of color in electronic slide presentations

The way in which a speaker produces and joins sounds is referred to as

Gannon has prepared an effective and well-thought out electronic presentation on business uses of social networking. As he is setting up for his presentation, the laptop he plans to use with the projector has a hardware failure. What should he do

Which of the following statements is true of the use of presentation visuals

An engineer would like to give an electronic presentation on his company's new security product to a client. The engineer would like to project a high-tech, classy, and simple image in his presentation. What color scheme would you recommend that he use

Which of the following is recommended during delivery of a presentation

Which of the following is NOT recommended concerning the use of gestures during a business presentation

During the question-and-answer period at the end of your presentation

Because scripted speeches restrict eye contact with the audience

In the national organization Toastmasters, members are required to speak on a regular basis. In one situation, a member pulls a topic from a hat, spends a few minutes preparing, and then gives a 3-5 minute presentation on the topic. What kind of delivery is this

Which of the following is NOT true of an extemporaneous business presentation

José is making a presentation to potential donors for International University about design and construction plans for the new Health Sciences Center planned for the institution. He has never spoken to these donors before and he is new to the university. Which of the following techniques should he use to make an effective presentation

Crystal, a special events coordinator for the American Heart Association, is visiting Henderson Middle School to kick off a campaign called Jump Rope for Heart. She is in a gymnasium speaking to 300 11-year-old students without the aid of a microphone. Which particular vocal quality might be a concern

A male friend has asked for advice on how he should dress to give a presentation at a local business organization's annual awards banquet to be held in a downtown hotel. Which of the following would be your BEST suggestion

When creating a "winning team" to prepare and deliver a team presentation

Which of the following is FALSE concerning effective team presentations

Distance delivery presentation methods are appropriate

You will make an initial presentation to the board of directors of an international company. All members of the board are competent speakers of English as a second language. You should

You will be making a presentation to an Arab audience. Remember that

Which of the following is FALSE concerning cultural perceptions of North Americans

Which of the following should be avoided when speaking to an Asian audience

Jennifer, a young business associate with your firm, is anticipating her first international sales tour to make presentations to businesses in five countries. You recall your own first trip abroad and some awkward problems you encountered in business protocol. Which of the following would NOT be good business etiquette advice for Jennifer

Which of the following is true concerning the English language

Which of the following sentences would be most effective in a presentation to employees in your Tokyo office regarding new hiring policies

Which of the following techniques should you consider when using Java script as designed by Sun Microsystems to upload presentations to the Web

Jon is researching and writing a presentation request by his boss regarding beginning a business casual dress policy at Baltz& Stein Architects. In his research, he finds a suggested dress code from the American Institute of Architects and wants to include information from it in the presentation. How should he include the AIA policy without infringing on the copyright

Marcus, Leroy, and Mallory are planning to give a team presentation on diversity for their company. Which of the following is NOT an effective guideline for their team presentation

When planning and practicing your presentation to a national audience, how should you handle a Deep South accent

A job applicant should complete an assessment of the career field and the particular job before preparing a résumé

Networking both electronically and in person is important to gaining job leads and career counseling

On the initial scan, an employer typically reads each résumé carefully, looking for reasons to pursue the applicant

A career summary section on your résumé has become a standard section in today’s information age

Jobs included in the work experience section of a résumé may be listed in chronological order or in order of job relatedness

Employers generally prefer not to receive information that provides information about gender, age, marital status, religion, national origin, or disability because questions could be raised about whether the information was used in the hiring decision

Friends, relatives, and neighbors make good job references because they know the candidate well and can personalize their recommendations

The well-planned résumé will slightly understate the credentials of the applicant to avoid the risk of unethical embellishment

An effective résumé summarizes the career-related strengths and weaknesses of the job applicant

A job applicant need no longer be concerned about the possibility of gender discrimination in employment, since it has been illegal for decades

When preparing a scannable résumé, it is advisable for the applicant to use creative formats that simulate catalogs or newspaper columns to set the résumé apart visually from many others that will be received

A scannable résumé can be categorized and ranked by the employer based on the number of key word matches found

Daphne is applying for a job as an interior designer and would like to supplement her standard résumé with illustrations of projects she has completed; she should prepare a professional portfolio

La’Shon is hoping to obtain a job in broadcasting and plans to send his résumé to a variety of media organizations. He should make his résumé as convincing as possible but should not send a video to avoid possible discrimination due to gender, ethnicity, or other characteristics

Both paper and electronic résumés should be accompanied by an application message or cover letter

A letter of application should be biographical and trace the accomplishments (education, jobs, etc.) of the applicant in chronological order

A key to the Container Store’s success as a recognized best company to work for is its forthright sharing of financial information with all employees

When gaps exist in employment history, the candidate should adjust other dates so as not to reveal the gap and compromise chances of obtaining an interview

Revealing marital status on a résumé is generally more advisable for a woman than for a man

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