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CIS 336-Case Study 1
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Disney’s ITIL® Journey

Student Name

Strayer University

CIS 336 |Enterprise Architecture


May25, 2016



Disney’s ITIL® Journey

The Walt Disney Company adopted ITIL to manage their extensive IT resources in the Theme Parks & Resorts segment.  The Theme Parks & Resorts segment accounts for $10.7 billion, which is 30% of the company’s total revenue, which includes 11 parks, two water parks, 42 resorts, and two cruise ships (Winter, 2010).  The transition to ITIL was no small feat, but Disney managed to implement the ITIL with resounding success.

The Disney Journey

Disney first adopted ITIL in the mid-2000s with the goal of providing the ‘perfect experience’ at Disney’s theme parks and resorts worldwide.  With over 118 million v

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