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STR 581 Week 2 Capstone Final Examination Part 1
$ 20.00

1. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.
 predict
 accept
 assign
 abandon
2. Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change
 but let others decide how to initiate change
 and begin establishing a vision
 but carefully set limits for the program
 and establish a reward system
3. Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?
 Initiating disciplinary action against the employee who started the rumor
 Encouraging employees to communicate their concerns and suggestions
 Creating a more informal communication environment at the workplace
 Refusing to comment on issues that appear to be controversial and unfair
4. A project can be segmented into which of the following?
 Work packages
 Success markers
 Sub-jobs
 Events
5. Which of the following is an element that addresses elimination of waste under lean production?
 Group plant loading technology
 Minimized run times
 Production ahead of demand
 Kanban production control system
6. The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?
 race norming
 adverse impact
 affirmative action
 monetary damages and jury trials
7. Active listening requires:
 summarizing all areas of the performance-interview feedback discussion.
 verbal communications only
 summarizing only the areas of agreement
 interruptions to get your point across
8. Which of the following is ISO 14000 primarily concerned with?
 Time management
 Quality management
 Environmental management
 Continuous improvement management
9. Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.
 negative transfer of training
 applicability of training
 reinforcement of training
 simulation of training
10. As a university student, your institution’s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________.
 fulfilling its social obligation
 socially image conscious
 socially responsive
 socially aware
11. According to the job characteristics model, autonomy is defined as the degree to which
 a job requires completion of a whole and identifiable piece of work
 a job has an impact on the lives or work of other people
 a job generates direct and clear information about performance
 a job provides the worker freedom, independence, and discretion
12. Which of the following is considered a major process flow structure?
 Lean Manufacturing
 Project
 Lead Time
 Fabrication
13. An example of control criteria that can be used in any situation is ________.
 employee satisfaction
 average time to process paperwork
 client requests completed per hour
 number of calls taken per day
14. What can affirmative action assist organizations in achieving that diversity initiatives cannot?
 Maximizing creativity
 Maximizing workforce commitment
 Correcting specific problems of the past
 Increased productivity
15. Adoration of a charismatic leader by followers can lead to
 greater understanding of the company mission
 difficulty in developing a successor
 a competitive work environment
 limiting suggestions of fixes and improvements
16. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?
 WBS (Work Breakdown Structure)
 MRP (Material Requirements Plan)
 ERP (Enterprise Resource Planning)
 MPS (Master Production Schedule)
17. In performing a SWOT analysis, which of the following would be considered as a threat?
 Lack of a strategic plan
 Competitors
 Recognized brand
 Increased product demand
18. When an employee volunteers to run a canned food drive, this is an example of
 employee happiness
 employee productivity
 organizational citizenship behavior
 job satisfaction
19. Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known as ________.
 compromising
 forcing
 accommodating
 avoiding
20. Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done?
 Reward power
 Referent power
 Coercive power
 Legitimate power
21. In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work.
 invasion of privacy
 lifestyle discrimination
 defamation
 constructive discharge
22. Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary’s new employer use?
 Simulation
 Information presentation
 On-the-job training
 Organizational development
23. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?
 Utilization and activation of a resource are not the same.
 If you lose an hour at a bottleneck it is better than making scrap.
 An hour saved at a bottleneck operation does not increase the process flow.
 Do not allow bottlenecks to govern the flow of the line.
24. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
 Standard deviation
 Project management
 Control charting
 Continuous improvement
25.________ refers to an individual’s belief that he or she is capable of performing a task.
 Emotional contagion
 Self-determination
 Self-efficacy
 Affect intensity
26.____________ is the biggest hurdle to overcome in a pay-for-performance plan.
 Inflation
 Merit-pay increases
 Salary cap performance level
 Compensation equation
27. In order to make their firm a learning organization, managers should
 avoid the use of cross-functional teams
 penalize mistakes
 reinforce interdependence and reduce boundaries
 increase the degree of departmentalization
28. During the implementation of a project, which of the following should be the primary focus of a consulting firm?
 People management skills
 Application of the learning curve theory
 The correct project software
 Tools and materials availability
29. The concept that some leadership attributes will work in some situations but not in others can be described by the
 leadership effectiveness theory
 behavioral theory
 contingency theory
 tactical theory
30. Which of the following statements is true with regard to the effectiveness of tactics?
 All tactics are equally effective with regard to upward influence.
 Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power.
 Soft tactics are less effective than hard tactics when used individually
 The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics.

 

 

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  • STR 581 Week 2 Capstone Final Examination Part 1
    $20.00

    1. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information. predict accept assign abandon 2. Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for c

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    Attachment: STR 581 Week 2.docx