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1. The concept that some leadership attributes will work in some situations but not in

others can be described by the


Leadership effectiveness theory


Explanation: Not all leadership traits are ideal for all situations. Strong leaders must

asses situations on a case by case basis.


2. Sam Meyers manages a telemarketing call center. He has 20 employees working for

him who are displeased with the way he yells and threatens to terminate them for what

they see as small issues. Which kind of power is Sam using to get the job done?


Coercive Power


Explanation: Using negative reinforcement is the type of tactic that involves threats

against subordinates.


3. Which of the following is considered an organizational blueprint, which prescribes the


quantity and time frame for when each end product will be assembled

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