Question 1 1 / 1 point
True or false: Knowledge management requires the use of information technology.
Question 2 1 / 1 point
True or false: Supply chain management concepts do not apply to the service sector, which uses customer relationship management systems instead.
Question 3 1 / 1 point
Which of the following is defined as a system that is built around predefined business processes and reflects best practices?
A) corporate application
B) enterprise system
C) company-wide system
D) business process application
Question 4 1 / 1 point
Which of the following should be considered when selecting an enterprise system vendor? (select all that apply)
A) the financial strength of the software supplier
B) availability of maintenance
C) availability of support and training
D) who owns the source code
True or false: A good approach to building enterprise systems is to combine a number of workgroup applications that solve specific problems into a single system.
Question 6 1 / 1 point
Which of the following characterize business processes that can effectively be implemented in a CRM system? (select all that apply)
A) the processes are clear
B) the processes are differentiated from each other
C) the goals have owners identified
D) goals are shared among all the processes
Question 7 1 / 1 point
Which of the following IT roles is the one that straddles the division between the business group that has particular needs and the IT organization that will develop computer-based system to fulfill those needs?
Question 8 0.5 / 1 point
Of the following, which 2 characteristics are most important for a chief information officer (CIO)? (select 2)
A) strong technical understanding
B) knowledge of the business
C) good management skills
D) knowledge of emerging technologies
Question 9 0.5 / 1 point
Which of the following are true about CRM systems? (select all that apply)
A) to be successful, top levels of the organization must be involved
B) all ERPs come with effective CRM components
C) CRMs and ERPs have different roles for a company and should not be included in one system
D) CRMs should be fully integrated with ERPs
Question 10 1 / 1 point
Which of the following is responsible for keeping IT projects on time and on budget?
A) the chief information officer (CIO)
B) the chief financial officer (CFO)
C) the leadership team
D) the project manager
Question 11 1 / 1 point
Which of the following is the group of users that are the first individuals to adopt a new technology?
Question 12 1 / 1 point
True or false: CRM and SCM systems need to be integrated, because in manufacturing, every step in every business process may affect a customer.
Question 13 1 / 1 point
True or false: Placing IT responsibilities with the managers responsible for conducting the business leads to the most efficient use of IT.
Question 14 1 / 1 point
True or false: The biggest benefit of Supply Chain Management Systems is cost reduction.
Question 15 1 / 1 point
Which of the following are benefits of knowledge management?
A) transfer of knowledge from inside and outside the organization
B) preserving intellectual capital assets
C) job security for knowledge workers
D) both a and b
Question 16 1 / 1 point
Which of the following organizational cultural issues inhibits the effective use of knowledge management?
A) individual rewards and recognition
B) atmosphere of teamwork
C) senior management promoting the importance of collaboration
D) labor unions
Question 17 1 / 1 point
Which of the following are hidden costs of an ERP implementation? (select all that apply)
B) integration and testing
C) implementation teams can never stop
D) data conversion
Question 18 1 / 1 point
Which of the following refers to data that have been organized, grouped, or otherwise assembled into a useful form?
D) a memorandum
Question 19 1 / 1 point
Which of the following is the way enterprise systems provide the maximum benefit to an organization?
A) by providing improved financial reporting
B) by providing a better data entry system
C) by providing real-time information across functions to improve decision making
D) by providing a web portal to customers
Question 20 1 / 1 point
Which of the following should be able to access the enterprise system software? (select all that apply)
A) strategic partners
C) software vendor