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COM 285 Final Exam
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Com 285 Final Exam




1. Which of the following is an example of nonverbal communication?

a. An online blog where employees in different cities can share ideas

b. A company logo designed to project the organization's image

c. An e-mail message reminding employees of an upcoming staff meeting

d. A phone call from an attorney to a client


2. External audiences include all of the following except


a. stockholders.

b. customers.

c. peers.

d. government agencies.


3. Organizations expect writing to appear professional and to be free from typos and grammatical errors, so it makes sense to

            A)  do the best you can with your existing abilities.

            B)   practice your proofreading skills.

            C)   depend on secretaries to do all of your writing.

            D)  rely exclusively on a spell check software program.



3. What describes a "request to deviate from policy and procedure bulletin?"


a. Memo accompanying document, telling why it's being forwarded to the receiver

b. Report summarizing profitability, productivity, and problems during period.

c. Statement of company policies and instructions.

d. Persuasive memo arguing that another approach is better for a specific situation


4. The primary audience for a business message is made up of


d. people who represent the opinions of the majority.

e. everyone who receives it.

f. decision makers in an organization.

g. individuals with the highest status in an organization.


5. Identify the person who has the power to stop your message instead of sending it on to other audiences.


a. Watchdog audience

b. Gatekeeper

c. Primary audience

d. Auxiliary audience

6. Which of the following is not true of gatekeepers?


a. They have the power to stop your message.

b. They control whether your message gets to the primary audience.

c. They must be reached to fulfill the purpose of your message.

d. They can sometimes include the supervisor who assigns the message.


7. The you-attitude is a style of communication that


a. disregards the audience's ego.

b. looks at things from the audience's point of view.

c. emphasizes what the writer wants the audience to know.

d. at times questions the audience's intelligence.


8. What does wordiness mean?


a. It is having more words than the meaning requires.

b. It is a style of communication that looks at things from the audience's point of view.

c. It is having fewer words than the meaning requires.

d. It is a style of communication that looks at things from your point of view.


9. All of the following pertains to the "you-attitude" except


a. it protects the audience's ego.

b. it looks at things from the writer's point of view.

c. it emphasizes what the audience wants to know.

d. it respects the audience's intelligence.


10. A sentence that sounds like an afterthought might begin with which of the following?

a. And we have a new training program...

b. Furthermore, the tax laws are in our favor...

c. Moreover, it is getting increasing difficult...

d. But in the future we will try to...

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