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COM 285 Final Exam (2nd Set) 45 Questions with ANSWERS
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1) Susan Rojas is applying for a position in the marketing department of a local corporation. Although Greg Ellis is the director of this department, she has been instructed to send her resume and other documents to Jeff Cohen, manager of the human resources department. Jeff screens all applications before sending those of qualified candidates on to appropriate department heads. Jeff is:

A. a watchdog

B. an auxiliary audience

C. a gatekeeper

D. the primary audience


2) Tara Houser e-mails a colleague Dan Brothers to suggest that he be the lead writer in preparing a comprehensive business plan for the company. The task will be rather time-consuming. Tara tells Dan that “the president will certainly be impressed with whoever heads up this project”, which is persuasive because

A. Dan will gain key leadership experience that will work in his favor when he applies for his promotion.

B. Dan can help out his colleague so she does not have to take on this additional responsibility herself.

C. the president will be able to use the document to communicate expansion plans to stockholders.

D. the company will be able to secure additional financing once it has a business plan.


3) Which of the following would NOT be related to a discourse community in a factory?

A. Supervisors have an open-door policy that encourages workers to stop in and chat.

B. Additional funding has been allocated for the research and development of more energy-efficient manufacturing.

C. Certain topics should not be brought up in the presence of upper management.

D. Extensive evidence and documentation is required to convince a manager to deviate from a company routine.


4) Trevor Collins works in the collections department, and he is very successful at writing professional, effective letters to customers whose accounts are overdue. The human resources department asks to use copies of some of his letters in a training course for new employees to show good practices for written documents. These trainees are:

A. a watchdog audience

B. a secondary audience

C. gatekeepers

D. the primary audience


5) You are a technical writer in a large company who is working on a training manual to help new users learn the company's computer system. Employees will use your manual in training seminars taught by your company's trainers. The manual will also serve as an on-the-job reference later. Both of the system analysts who designed the computer system and the trainers will comment on your draft. The trainers would be classified as what kind of audience for your manual?

A. Primary

B. Secondary

C. Gatekeeper

D. Watchdog


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