Question 1 1 / 1 point
Which of the following is a common element of most definitions of leadership?
A) the use of power
B) the ability to influence
C) subject-matter expertise
D) financial acumen
Question 2 1 / 1 point
Which of the following describes the effort that companies make to understand consumers' shopping habits and their personal habits, so as to more efficiently market to them?
customer relationship management
Question 3 1 / 1 point
At what point in the project should the success criteria be defined?
A) before the project begins
B) as part of the requirements determination
C) during the testing phase
D) at the conclusion of the project
Question 4 1 / 1 point
Which of the following are among the broad applications identified in the McKinsey report on the Internet of Things? (select all that apply)
A) tracking behavior
B) enhanced situational awareness
C) optimized resource consumption
D) ability to re-create the human brain
Question 5 1 / 1 point
Which of the following is the key benefit of effective organizational change management strategies?
A) stop any resistance from employees
B) help individuals transition to the future state successfully
C) keep projects on schedule
D) create an organizational strategic plan
Question 6 1 / 1 point
Which of the following are the five characteristics of resilient people?
A) positive, focused, flexible, organized, and proactive
B) structured, intelligent, quick, alert, and friendly
C) optimistic, worldly, smooth talker, savvy, and influential
D) technically skilled, intelligent, experienced, articulate, and motivated
Question 7 1 / 1 point
True or false: Since today's employees are used to using social media, an organization can implement a good collaboration tool and employees will use it effectively.
Question 8 1 / 1 point
True or false: Leadership can be demonstrated only by those in positions of authority.
Question 9 1 / 1 point
Which of the following represents a natural progression of an individual's emotional response to change?
A) acceptance, anger, denial, depression
B) immobilization, denial, depression, acceptance
C) bargaining, immobilization, acceptance, testing
D) depression, anger, denial, testing
Question 10 1 / 1 point
Which of the following are criteria for effective metrics? (select all that apply)
A) is easy to measure and report
B) is important to the CIO
C) measures a single condition or event
D) is tied to a business goal
Question 11 1 / 1 point
Which of the following is not a principle of effective leadership?
B) mutual respect
Question 12 1 / 1 point
True or false: Things that you have deleted from your Facebook page are gone and no longer available to Facebook itself or any other users.
Question 13 1 / 1 point
The "parts" part of the four Ps of managing transitions refers to which of the following?
A) the pieces being manufactured
B) the roles individuals play in the plan and outcome
C) a portion of the project plan
D) none of the above
Question 14 1 / 1 point
Which of the following are true of the mobile industry? (select all that apply)
A) it is getting ingrained in everyday objects
B) it is going through significant transition from being voice-centric to data-centric
C) there are more developers focused on mobile than ever before
D) while the global markets were feeling the pain of a brutal recession, the wireless industry for the most part was unaffected
Question 15 1 / 1 point
What is the term for individuals who legitimize or authorize a change?
A) change agents
B) change advocates
C) change gurus
D) change sponsors
Question 16 1 / 1 point
Cascading sponsorship is critical to a change initiative's success because of which of the following?
A) it provides a consistent, ongoing message about the importance of the initiative
B) it provides communication and alignment throughout the organization
C) employees will do whatever the boss says
D) both a and b
Question 17 1 / 1 point
Which of the following are enabling the Internet of Things? (select all that apply)
A) advances in wireless networking technology
B) the greater standardization of communications protocols
C) ever-smaller silicon chips
D) massive increases in storage and computing power
Question 18 1 / 1 point
True or false: Leadership is among the highest-weighted criterion for the Malcolm Baldrige National Quality Award.
Question 19 1 / 1 point
Builders who are using open-source methods and the latest technology, such as 3D printing are called what?
B) computer wizards
D) buider bots
Question 20 1 / 1 point
True or false: Companies like Target only collect the customer data they need to process credit card transactions.