____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.
The ____ role involves resolving conflicts among subordinates between the managers department and other departments.
One of the important ideas in the text's definition of management is
the management functions of planning, organizing, leading, and controlling.
the attainment of societal goals.
effectiveness is more important than efficiency.
management is unique to for-profit organizations.
efficiency is more important than effectiveness.
Positions organized in a hierarchy of authority is an important characteristic of
the human relations movement.
total quality management.
____ focuses on managing the whole organization to deliver quality to customers.
Total Quality Management
According to Douglas McGregor, the classical perspective on management is consistent with which of the following?
Theory X manager
Theory Y manager
Theory Z manager
Theory A manager
Symbols, stories, and heroes are important because they
entertain executive level management.
address the concerns of government.
acquaint customers to the organization.
communicate the significant values of an organization.
give employees something to talk about.
An object, act, or event that conveys meaning to others is referred to as a
Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.
A country's physical facilities that support economic activities make up its ____.
plants and equipment
Heineken begins by exporting its product into new markets, and then ____ to a local brewer to establish its position in the market.
The ____ is a single European currency that replaced 12 national currencies and unify a huge marketplace.
The concept that the party responsible should compensate individuals for the cost of their injuries is referred to as
Which of the following is a(n) is the individual who must make an ethical choice in an organization?
The symbolic leader
An obstructive manager
The defensive individual
The moral agent
An authoritarian manager
The assumption that "If it's not illegal, it must be ethical," ignores which of the following? Answer
Domain of codified law
Domain of ethics
Domain of free choice
Domain of symbolism
Which of the following is the process of starting a business venture, organizing the resources, and taking the risks?
Small business administration
At which stage of growth is the company if it is solidly based and profitable?
A(n) ____ is someone who recognizes a viable idea for a business product or service and carries it out.
____ is the first step in the MBO process.
Developing action plans
Appraising overall performance
____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.
Management by objective
Corporate competitive-value statement
A statement that identifies distinguishing characteristics of an organization is known as
a goals statement.
a values statement.
an income statement.
a mission statement.
a competitive-edge statement.
Which of the following refers to the planning and decision making that lead to the establishment of the organization's goals and of a specific strategic plan?
The purpose of ________ is to expand the firm’s business operations to produce new kinds of valuable products and services?
____ refers to the use of managerial tools to direct resources toward the achievement of strategic goals.
Which of the following portfolio categories is made up of poor performers who command only a small share of a slow growth market?