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ne—Introduction to Supply Chain Management
SHORT-ANSWER QUESTIONS (2–4 sentences)
Define supply chain management in your own words.
Is how company organizes their productions, resources and materials that need to consolidate
the productions process and reduce cost of their product on a daily basis.
Explain the concept of value-enhancing benefits by giving THREE examples of
benefits that may be realized by a firm that successfully manages its supply chain.
-Higher levels of customer service
-It monitors the operational procedures from start to finish in order to identify costly and
unnecessary procedural steps.
-It increases the efficiency of its productions cycle while placing downward pressure on its
costs as safeguard to maintain, where possible, increase profibility.
Explain the difference between logistics and supply chain management.
Logistics if the since of planning, organizing, and managing activities that provide goods or
services or control the movement of goods and the related supporting activities all within a
system designed to achieve specific objectives and also the detailed organization and
implementation of a complex operation.
Supply Chain Management is if a company makes a part of the product purchased from a
supplier and sold to a customer. SCM is operation as efficient as possible and generating the
highest level of customer satisfaction at the lowest cost.
List three concepts used by supply chain managers in an attempt to make a firm more
flexible and responsive to customers' changing needs:
- Mass customization
ESSAY QUESTIONS (8–10 sentences)
Discuss the differences between supply chain partnerships of the past and those that have
Modern supply chain partnerships today
– They include a small number of partners that understand the value of long-term contracts
that value quality, speed and flexibility as much as cost.
– Partners in modern supply chain partnerships can look at each other as a way of achieving
their main goal which is pleasing the end customer.
-Nowadays partnerships focus a little more in delivery service, customization and the higher
quality of the product.
Partnerships in the past:
– Companies in the past didn’t want to have a partnership with anyone. They were most likely
to just work against their “partners”
-They didn’t want anyone to have their information.
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-Partnerships were all about the low cost and less about the quality. They would basically
bargain for supplies and services.
List the four elements of supply chain management and provide a short description of
each of the four elements. What types of failures might each of those elements create within
the supply chain? Why might those results be linked to errors in a particular element?
This element takes into account the processing of materials and
components into finished products or services. Operations is also responsible for creating the
right amount of product that will meet the demand needs of the customer within an
appropriate period of time, while still satisfying their specific needs in terms of quality, cost,
customization, and timely delivery.
Mistakes in operations can cause shortages, stock outs, high inventories, low inventories,
excessive operational costs, late deliveries, low-quality end-items, defects, or dangerous end-
This element involves planning and coordination required to create a
flawless supply chain. It requires management to inform all supply chain parties of how
important it is for them to share information, articulate their needs, and develop relationships.
Poor supply chain integration will cause conflicts between supply chain partners, late
deliveries, tardy production, overproduction, under production, poor forecasting, over
purchasing, material shortages, long lead times, high operational costs, excessive waiting
times, and excessive inventories.
this is the filling of requisitions through a process of finding
suppliers, developing supplier alliances, managing suppliers, strategic sourcing, supplier
certification, and purchasing the correct amounts of product with the proper balance of
quality, speed, and flexibility at a price that will still provide acceptable return.
Some of the mistakes in purchasing can cause low-quality end-items, high inventories, stock
outs, excessive cost of goods sold, interruptions in production, or excessive operational costs.
This is focused on delivering products to customers at the right time,
quality, and volume. The distribution elements include transportation, warehousing, break-
bulking, packaging, containerization, and any services related to developing and keeping a
Mistakes in distribution can cause shortages, stockouts, excessive operational costs, damaged
end-items, high pilferage rates, delivery errors (wrong item to the wrong destination), and lost
Starbucks sells coffee and other items and consumables through their tens of thousands
of worldwide outlets. Starbucks must satisfy its worldwide clientele with premium-quality
beverages, foods, and products that are representative of the Starbucks name and image.
What approach does Starbucks use to distribute their premier, beverages, foods and products
that are representative of the Starbucks name and image?