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Chapter 10 – quiz and discussion questions
Project Communications Management
Answers for Questions 1-4:
a. Performance reporting
c. Managing stakeholders
b. Information distribution
d. Communications planning
_____ involves determining the information and communications needs of the
_____ involves making needed information available to project stakeholders in a
_____ involves collecting and disseminating performance information, including
status reports, progress measurement, and forecasting.
The output of the _____ process is a communications management plan.
Often, many non-technical professionals – from colleagues to managers – may
prefer _____ about project information to try to find pertinent information.
a. read detailed reports
b. read e-mails
c. read Web pages
d. have a two-way conversation
Answers for Questions 6-8:
a. Progress reports
b. Status reports
_____ describe where the project stands at a specific point in time.
_____ describe what the project team has accomplished during a certain period.
_____ predict future project status and progress based on past information and
The _____ line for any e-mail messages your write should clearly state the
intention of the e-mail. [C – p 407]
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Answers for Questions 12-16:
When using the _____ mode, project managers directly face a conflict using a
problem-solving approach that allows affected parties to work through their
When using the _____ mode, project managers exert their viewpoint at the
potential expense of another viewpoint.
When using the _____ mode, project managers use a give- and-take approach to
When using the _____ mode, project managers retreat from an actual or potential
When using the _____ mode, project managers de-emphasizes or avoids areas of
differences and emphasizes areas of agreement.
What are the four main processes in project communications management?
Briefly describe each process.
Describe the concepts of informal methods for distributing information. How
do they compare to formal methods for distributing information?