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Chapter 10 – quiz and discussion questions
Project Communications Management
Answers for Questions 1-4:
a. Performance reporting
c. Managing stakeholders
b. Information distribution
d. Communications planning
1.
_____ involves determining the information and communications needs of the
stake holders. [D – p 388]
2.
_____ involves making needed information available to project stakeholders in a
timely manner. [B – p 388]
3.
_____ involves collecting and disseminating performance information, including
status reports, progress measurement, and forecasting. [A – p 388]
4.
The output of the _____ process is a communications management plan. [D – p
388]
5.
Often, many non-technical professionals – from colleagues to managers – may
prefer _____ about project information to try to find pertinent information. [D- p 391]
a. read detailed reports
b. read e-mails
c. read Web pages
d. have a two-way conversation
Answers for Questions 6-8:
a. Progress reports
c. Forecasts
b. Status reports
d. Updates
6.
_____ describe where the project stands at a specific point in time. [B – p 399]
7.
_____ describe what the project team has accomplished during a certain period.
[A – p 400]
8.
_____ predict future project status and progress based on past information and
trends. [C – p 400]
9.
The _____ line for any e-mail messages your write should clearly state the
intention of the e-mail. [C – p 407]
a. to
b. from
c. subject
d. cc
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Answers for Questions 12-16:
a. confrontation
b. compromise
c. smoothing
d. forcing
e. withdrawal
10.
When using the _____ mode, project managers directly face a conflict using a
problem-solving approach that allows affected parties to work through their
disagreements. [A – p 403]
11.
When using the _____ mode, project managers exert their viewpoint at the
potential expense of another viewpoint. [D – p 403]
12.
When using the _____ mode, project managers use a give- and-take approach to
resolving conflicts. [B – p 403]
13.
When using the _____ mode, project managers retreat from an actual or potential
disagreement. [E – p 403]
14.
When using the _____ mode, project managers de-emphasizes or avoids areas of
differences and emphasizes areas of agreement. [C – p 403]
Discussion Questions:
1.
What are the four main processes in project communications management?
Briefly describe each process.
Communications planning involves determining the information and communications
needs of the stakeholders: who needs what information, when will they need it, and
how will the information be given to them. The output of this process is a
communications management plan.
Information distribution involves making needed information available to project
stakeholders in a timely manner. The main outputs of this process are updates to
organizational process assets and requested changes.
Performance reporting involves collecting and disseminating performance
information, including status reports, progress measurement, and forecasting. The
outputs of this process are performance reports, forecasts, requested changes,
recommended corrective actions, and updates to organizational process assets.
Managing stakeholders involves managing communications to satisfy the needs and
expectations of project stakeholders and to resolve issues. The outputs of this process
are resolved issues, approved change requests and corrective actions, and updates to
organizational process assets and the project management plan.
Solutions
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