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Chapter 10 – quiz and discussion questions

Project Communications Management

Answers for Questions 1-4:

a. Performance reporting

c. Managing stakeholders

b. Information distribution

d. Communications planning

1.

_____ involves determining the information and communications needs of the

stake holders. [D – p 388]

2.

_____ involves making needed information available to project stakeholders in a

timely manner. [B – p 388]

3.

_____ involves collecting and disseminating performance information, including

status reports, progress measurement, and forecasting. [A – p 388]

4.

The output of the _____ process is a communications management plan. [D – p

388]

5.

Often, many non-technical professionals – from colleagues to managers – may

prefer _____ about project information to try to find pertinent information. [D- p 391]

a. read detailed reports

b. read e-mails

c. read Web pages

d. have a two-way conversation

Answers for Questions 6-8:

a. Progress reports

c. Forecasts

b. Status reports

d. Updates

6.

_____ describe where the project stands at a specific point in time. [B – p 399]

7.

_____ describe what the project team has accomplished during a certain period.

[A – p 400]

8.

_____ predict future project status and progress based on past information and

trends. [C – p 400]

9.

The _____ line for any e-mail messages your write should clearly state the

intention of the e-mail. [C – p 407]

a. to

b. from

c. subject

d. cc

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Answers for Questions 12-16:

a. confrontation

b. compromise

c. smoothing

d. forcing

e. withdrawal

10.

When using the _____ mode, project managers directly face a conflict using a

problem-solving approach that allows affected parties to work through their

disagreements. [A – p 403]

11.

When using the _____ mode, project managers exert their viewpoint at the

potential expense of another viewpoint. [D – p 403]

12.

When using the _____ mode, project managers use a give- and-take approach to

resolving conflicts. [B – p 403]

13.

When using the _____ mode, project managers retreat from an actual or potential

disagreement. [E – p 403]

14.

When using the _____ mode, project managers de-emphasizes or avoids areas of

differences and emphasizes areas of agreement. [C – p 403]

Discussion Questions:

1.

What are the four main processes in project communications management?

Briefly describe each process.

Communications planning involves determining the information and communications

needs of the stakeholders: who needs what information, when will they need it, and

how will the information be given to them. The output of this process is a

communications management plan.

Information distribution involves making needed information available to project

stakeholders in a timely manner. The main outputs of this process are updates to

organizational process assets and requested changes.

Performance reporting involves collecting and disseminating performance

information, including status reports, progress measurement, and forecasting. The

outputs of this process are performance reports, forecasts, requested changes,

recommended corrective actions, and updates to organizational process assets.

Managing stakeholders involves managing communications to satisfy the needs and

expectations of project stakeholders and to resolve issues. The outputs of this process

are resolved issues, approved change requests and corrective actions, and updates to

organizational process assets and the project management plan.