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In today’s environment, which is more important to organisations
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INTRODUCTION TO MANAGEMENT:

SHORT ANSWER QUESTIONS

TOPIC 1:

ORIGINS OF MANAGEMENT PRACTICES

Lecture + Robbins

Ch. 1

1.

Explain w

hat

is meant by

‘management’

. In your answer discuss how the

definitions

or ‘management’ have

changed over time

.

2.

Explain

the difference

s

between

effectiveness and efficiency

. Give

example

s

to

illustrate your answer.

Discuss

ways

that

managers at each of the four levels of

management

can

contribute to efficiency and effectiveness

.

3.

In today’s environment, which is more

important to organisations

efficiency or

effectiveness? Explain your choic

e.

4.

Fayol, Mintzberg and Katz studied and wrote about management

though each in a

different way.

Discuss

the focus of each

contribution for the management of

contemporary organisa

tions.

5.

Describe

the key similarities

and differences

between

the management theories

developed by

Fayol, Mintzberg and Katz

.

TOPIC 2

:

MANAGING ORGANISATIONAL BEHAVIOUR

Lecture + Robbins Ch. 8

1.

Describe the three

‘attitude orientations’ of organisational

behaviour

and give an

example for each.

In your answer discuss why it is helpful for managers to

be aware

of these orientations.

2.

‘Instead of worrying about job satisfaction, companies should be trying to create

environments where performance is enabled.’

Discuss

the implications of this

statement for managers.

3.

Describe the implications of social learning theory for managing people at work.

4.

Explain the challenges facing managers in managing genera

tional differences and

negative

behaviour in the workplace.

5.

Describe the two approaches of perception and the categories in each approach.

Discuss why

it

is

important for individuals to be aware of these

a

pproaches

and the

barriers

to accurate perception

that can occur

.

 

 

 

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TOPIC 3

:

GROUPS AND TEAMS

Lecture + Robbins Ch. 9

1.

E

xplain the

impact

of work teams

on productivity

in countries such as the United

States and Australia, whose national cultures place a high value on individualism

.

2.

Compare how early

scientific management theorists

and

behavioural science

theorists

might

react to the increased use of teams in

contemporary

organisations

.

3.

Discuss

ways

in which

norms and conformity

can

affect group behaviour

.

In your

answer draw on the influence of Schwarz’s ‘values

model’ on norms and co

nformity.

4.

Discuss the challenges

that

managers face

with

managing global teams

.

In your

answer provide a solution for overcoming each challenge.

5.

Discuss the impact of

group size

on

group behaviour

,

group cohesiveness

,

and

productivity.

TOPIC 4

:

MANAGERIAL

COMMUNICATION Lecture

+ Robbins Ch. 12

1.

Explain why it is important to understand the different communication styles when

communicating with people. In your answer discuss

the

barriers to communication

that managers need to be aware of when

communicating with culturally diverse

teams.

2.

You are a manager who is trying to get support from your colleagues for a new idea.

Describe the

three principles

of communication

as well as three inf

luencing tactics

you might use.

3.

Describe the foundations of good communication and how these can help

minimise

toxic

c

ommunications in the workplace.

In your answer d

iscuss contemporary

communication issues facing managers

.

4.

“’Silence’ can be a powerful language”. Decribe

four

characteristics of non

-

verbal

communication and how these can assist managers

when communicating with others

5.

‘Ineffective communication is the fault of the sender.’

Discuss

the communication

process and three ways to ensure effective communication

.

 

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