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MGMT1001 s1 2012 – ‘Spot Collection’
Topic 2: What is Management?
Textbook question: answer Question 4 in the ‘Discussion Questions’ for the Case study
Managing McDonald’s Australia
on page 36
(max. 200 words)
The management roles Catriona Noble plays when:
a) she is having weekly conferences with her management team at McDonald's
Australia are interpersonal and Informational roles. Interpersonal as she interacts with
her team members and as a leader of the team, hold the conference. Informational role
as she picks up information that is related to McDonald's Australia and associate to the
b)assessing the feasibility of adding a new range of premium Angus burgers to the
McDonald's menu will be decisional role as the decisions are directly linked to the
c)keeping employees focused on the company's commitments to its customers are
interpersonal and informational roles. Motivating employees involve leadership and
communicating with workers therefore it is interpersonal. It is also informational as
Catriona is communicating the company's values and commitments with the staff which
is counted as disseminating information.
Write a 200 word (max.) summary of argument from Cunliffe (2009).
Cunliffe argues management is not a simple concept to be summarised in just a few
words. It is closely linked to Managerialism and are hugely influenced by the
behaviours of managers. Management could be briefly described as a group of people
engaged in, organising and controlling a business. Managerialism is the rise of
management power on the society in the 20th century. Managers were given rights to
make decision in order to maximise profits through lowering cost and lifting efficiency.
Sets of management theories arose across centuries, affected by its own context.
Examples are Classical Scientific management theory and Human-oriented
management theories. However there is no confined framework for the management of
each business to follow.
To understand the complexities of Management, Scholars usually conduct Critical
Management Studies but most of the time they could not give a fair judgement as they
are not free from biased points of views. Representations constructed the nature or
management. Every person's reception of the scene differs as they are from particular
While Cunliffe also argues Managers are not only the decision making in an
organisation, but also serve their jobs as rational agents, actors, story-tellers, discursive
subjectives, practical authors and reflexive practitioners.
What are the key issues in the case study “Challenge The Boss or Stand Down?” (max. 200
The first issue in the case study is the inertia of Frank facing changes. As a middle-
layer manager, it is clear that Frank have power over Tom, at which his authority
proven him a more 'rational' judgement. Political conventions are always a part of the
workplace. Managers are storytellers, as seen when Frank sent an email to Shannon to
complain about Tom's attitude at the meeting. Tom, however, fails to perform his task
set by his boss, which is the third issue. Tom holds pride against his boss which he
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struggles to receive simple commands as such. While when he is not completing his
job, other people in his team would have to do extra work to make sure the project is on