Question details

You are a part time student and a candidate scheduled to sit an exam in the
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TOTAL QUALITY MANAGEMENT

QUESTION AND ANSWER

QUESTION 1(10mks)

You are a part time student and a candidate scheduled to sit an exam in the next one week. You

are working. You intend to take permission from work in the next two days to be able to revise

adequately for the exam. If permission is granted, you will sit all exams. If not granted you will

opt to revise at work in the afternoons and at the end sit half the exams. If unable to revise in the

afternoons while at work you will not sit any exam instead schedule for next time the exams are

offered. If you sit for the exams and fail less than half the papers, you will resit the failed papers

in the next session. If you fail all the papers you will quit being a student and concentrate at

work.

Required:

Identify decisions and activities that are involved in this process.

Draw a process flow chart, indicating decision and action points and describing the decisions and

the actions

QUESTION 2 (5mks)

Why is it important for top management to support quality processes in the organization?

ANSWERS

QUESTION 1

NO

YES

YES

YES

YES

NO

NO

Start

Delay Exams

Concentrate at Work

Exam Offered

Exam Scheduled

Take permission from work for the next two days.

Sit for all exams

Wait for results

End

Failed all papers

Quit being a student.

Sit for half of the exams

Till next time offered

NO

Register for

exams?

Recognition for

being a candidate

and part-time

student

Failed less

than ½ the

papers?

Revise adequately

for exams

Permission

granted?

Ready for

revision in the

afternoon?

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The term

quality management

has a specific meaning within many business sectors. This

specific definition, which does not aim to assure 'good quality' by the more general definition,

but rather to ensure that an organization or product is consistent, can be considered to have four

main components: quality planning,

quality control

,

quality assurance

and quality improvement.

Quality management is focused not only on product/

service quality

, but also the means to

 

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