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TOTAL QUALITY MANAGEMENT
QUESTION AND ANSWER
You are a part time student and a candidate scheduled to sit an exam in the next one week. You
are working. You intend to take permission from work in the next two days to be able to revise
adequately for the exam. If permission is granted, you will sit all exams. If not granted you will
opt to revise at work in the afternoons and at the end sit half the exams. If unable to revise in the
afternoons while at work you will not sit any exam instead schedule for next time the exams are
offered. If you sit for the exams and fail less than half the papers, you will resit the failed papers
in the next session. If you fail all the papers you will quit being a student and concentrate at
Identify decisions and activities that are involved in this process.
Draw a process flow chart, indicating decision and action points and describing the decisions and
QUESTION 2 (5mks)
Why is it important for top management to support quality processes in the organization?
Concentrate at Work
Take permission from work for the next two days.
Sit for all exams
Wait for results
Failed all papers
Quit being a student.
Sit for half of the exams
Till next time offered
being a candidate
than ½ the
revision in the
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has a specific meaning within many business sectors. This
specific definition, which does not aim to assure 'good quality' by the more general definition,
but rather to ensure that an organization or product is consistent, can be considered to have four
main components: quality planning,
and quality improvement.
Quality management is focused not only on product/
, but also the means to