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What is total quality management (TQM)? Is it something you can install,
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Total Quality Management (TQM) (graded)

What is total quality management (TQM)? Is it something you can install, like a 

refrigerator? How do you know TQM when you see it?

Quality is a very subjective and can be based on many different criteria to different people.

Organizations realized that because there is such a broad scope of quality, total quality

management (TQM) or total quality (TQ) was defined by nine major U.S. Corporations in

conjunction with deans from major universities as well as consultants. I will put that

definition from our text here: "Total Quality (TQ) is a people-focused management system

that aims at continual increase in customer satisfaction at continually lower real cost. TQ is a

total system approach (not a separate area or program) and an integral part of high-level

strategy; it works horizontally across functions and departments, involves all employees, top

to bottom, and extends backward and forward to include the supply chain and the customer

chain. TQ stresses learning and adaptation to continual change as keys to organizational

success. The foundation of total quality is philosophical: the scientific method. TQ includes

systems, methods, and tools. The systems permit change; the philosophy stays the same.

TQ is anchored in values that stress the dignity of the individual and the power of community

action." (Evans 11)

Evans, Lindsay. Managing for Quality and Performance Excellence, 8th Edition.

South-Western, 2013-12-24. <vbk:1111509360#outline(1.2.6)>.

In the business world, quality and cost usually do not agree with each other. It costs more for

better quality but it saves more in the long run if done well. In my understanding, TQM's job

is to make the quality achievable with promising result and help with the savings in the long

run. This is why electric car is not the cheapest car at the moment. TQM knows the

expenses and the demand is not in the same level as a regular car. A core definition of

total quality management (TQM) describes a management approach to long–term success

through customer satisfaction. In a TQM effort, all members of an organization participate in

improving processes, products, services, and the culture in which they work. The methods

for implementing this approach come from the teachings of such quality leaders as Philip B.

Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M.

Juran.

http://asq.org/learn-about-quality/total-quality-management/overview/overview.html

retreived 05/08/13

Total Quality Management (TQM) is a management approach that originated in the 1950s

and has steadily become more popular since the early 1980s. Total quality is a description of

the culture, attitude and organization of a company that strives to provide customers with

products and services that satisfy their needs. The culture requires quality in all aspects of

the company’s operations, with processes being done right the first time and defects and

waste eradicated from operations.

With that said, where I work TQM is a standard that we all have to adhere to being a AAA 4

diamond Hotel/Casino. As an employee, I have training classes at my disposal provided by

my employer to ensure we all have a complete understanding of TQM.

 

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It is definitely not as easy as an installation of a refrigerator. This concept is continuously

evolving and so with that, as an employee I must be able to acclimate with the evolution.

Padhi, Nayantara (2010, February 26). The Eight Elements of TQM Retrieved from

http://www.isixsigma.com/methodology/total-quality-management-tqm/eight-

elements-tqm/.

Total Quality Management is describes a management approach to long–term success

through customer satisfaction. In a TQM effort, all members of an organization participate in

improving processes, products, services, and the culture in which they work. Total Quality

Management is ensuring that all the steps in producing the product are standardized that

leads to a product that's excellent in quality. The management usually adopts six sigma

approach to analyze the success of TQM. TQM can't be installed superficially and has to be

integrated into the organizational processes for it to be a success. TQM is easily identifiable

when the processes are based on standards and their are always checklists and guidelines

on how to perform specific functions.

The Six Cs for successful implementation of a Total Quality Management process:

Commitment from employees

Quality improvement culture

Continuous improvement in process

Cooperation from employees

Focus on customer requirements

Effective control shall be laid down

So no, TQM isn’t something that can be installed like a refrigerator. It is something that has

to be implemented and progressively worked on.

Each companies have different priorities and TQM has to adjust to this. Customer

satisfaction is the focus but it can be limited by cost or time. There are gadgets out there that

got delayed because they valued more on the quality than the time. Some focused on time

to meet the deadline even with less features than intended. According to ASQ.org TQM is

defined as "A core definition of total quality management (TQM) describes a management

approach to long–term success through customer satisfaction. In a TQM effort, all members

of an organization participate in improving processes, products, services, and the culture in

which they work. The methods for implementing this approach come from the teachings of

such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum,

Kaoru Ishikawa, and Joseph M. Juran.".

I wouldn't consider it something you can install like a refrigerator its something that takes

time to implement and fine tune. I would consider TQM more comparable to a nuclear

reactor, you need to plan, design, build, implement, and fine tune.

 

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