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Running head: Problem Analysis Worksheet
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Problem Analysis Worksheet

Resources: pp. 139 to 140 in Ch. 6 of the Leadership for Health Professionals: Theory, Skills, and Applications textbook and pp. 124 to 125 in Ch. 5 of the Leadership for Health Professionals: Theory, Skills, and Applications textbook

Review the Week Five Case Studies.

Select one scenario.

 

Complete the table below for the scenario selected by providing the following information in the spaces below:

  • Identify the problem.
  • What is the issue?
  • Who does it affect?
    • Analyze the problem.
    • Select the appropriate model to analyze the problem.
    • Analyze the ethical considerations within the problem.
    • Create two to three possible solutions to resolve the problem.
    • Analyze the potential positive and negative effects.

 

Scenario Number #1

The Practice Manager at Happy Cardiology Services has been asked by Human Resources to create and implement a program to address concerns brought by the coding, billing and credentialing staff (n=10). Staff collectively feels that administration does not fully understand their job duties and does not provide a way for the staff to share their concerns about the work environment. Comments have also been made to Human Resources that they feel some pressure to up-code and aggressively seek payment from patients.  Morale is low, and staff has been resigning at a rapid pace. They are currently at a turnover rate of 22%. 

 

 

Identify the Problem:

Analyze the Problem and Ethical Considerations:

Should be descriptive and objective statement of the actual state of affairs (University of Phoenix, 2017).

 

A. What is the issue?

 

1. Staff collectively feels that administration does not fully understand their job duties and does not provide a way for the staff to share their concerns about the work environment.

 

2. They feel some pressure to up-code and aggressively seek payment from patients

 

3. Morale is low, and staff has been resigning at a rapid pace.

 

B. Who does it affect?

 

  1. Coding, Billing and
  2. Credentialing staff

The Practice Manager and the entire administration at Happy Cardiology Services

 

1. This issue requires appropriate model to analyze the problem by brainstorming and root cause analysis, by using the Triangulation method, which is the combination of Quantitative and Qualitative methods (Ledlow, 2014).

 

2. Evaluation of problem at hand is that employees having concerns on how management under estimate their job responsibility. Consideration of each employee job load and responsibility. 

 

3. Is management fully aware of what each job description and responsibility entails, as well as time associated in completing respective responsibilities? 

 

4. How does employees voice their concerns about their work environment? 

 

5. Is there already an established policy for employees to voice their concerns about the working environment that needs to be reviewed and revised?

 

6. Analyze the ethical conditions within the problem: -

Is there an actual pressure coming from administration to up-code and aggressively seek payment from patients?

 

7. If that is true, that could cause ethical issues and breach of compliance with the law.  Happy Cardiology Services can be sued and have financial loses by the federal government, as well as patients. 

 

8. There is low morale and staff are seeking employment elsewhere, and this is causing low productivity and negative financial impact on organization. 

 

9. Also the image of the overall organization can be affected if employees that quit post negative reviews publicly.

 

The most health leader can hope to achieve is the best decision possible based on the information that is known (Ledlow, 2014).

 

 

 

Solution #1

Potential Positive Effects:

Potential Negative Effects:

 

 

 

Solution #2

Potential Positive Effects:

Potential Negative Effects:

 

 

 

 

 

Solution #3

Potential Positive Effects:

Potential Negative Effects:

 

 

 

 

Available solutions