Results: 27/30 (90%)
STR581 Final Exam Part 1 ---
1. Which of the following is considered a major process flow structure?
Project Lead Time Fabrication
2. The concept that some leadership attributes will work in some situations but not in others can be described by the
• tactical theory
• behavioral theory
• leadership effectiveness theory
3. Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?
• Creating a more informal communication environment at the workplace
• Refusing to comment on issues that appear to be controversial and unfair
• Initiating disciplinary action against the employee who started the rumor
4. Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done?
5. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?
• An hour saved at a bottleneck operation does not increase the process flow.
• Do not allow bottlenecks to govern the flow of the line.
• If you lose an hour at a bottleneck it is better than making scrap.
6. During the implementation of a project, which of the following should be the primary focus of a consulting firm?
• Application of the learning curve theory
• People management skills
• The correct project software
7. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
• Control charting
• (Continuous improvement)
• Project management
• Standard deviation
8. Which of the following is ISO 14000 primarily concerned with?
• Quality management
• Continuous improvement management
• Time management
9. Which of the following statements is true with regard to the effectiveness of
• All tactics are equally effective with regard to upward influence.
10 The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?
race norming affirmative action adverse impact
When an employee volunteers to run a canned food drive, this is an example of
• employee happiness
• job satisfaction
• employee productivity
12 Because practical considerations make job tryouts for all candidates infeasible, it is necessary to the relative level of job performance for each candidate on the basis of available information.
13 Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?
• ERP (Enterprise Resource Planning)
• MRP (Material Requirements Plan)
• WBS (Work Breakdown Structure)
Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change
15 Adoration of a charismatic leader by followers can lead to
• greater understanding of the company mission
• (difficulty in developing a successor)
• limiting suggestions of fixes and improvements
• a competitive work environment
• Increased productivity
• Maximizing creativity
• Maximizing workforce commitment
• (Correcting specific problems of the past )
Conflicts can be resolved by withdrawing from them or suppressing them. This conflict- management technique is known as .
In order to make their firm a learning organization, managers should
• Success markers
An example of control criteria that can be used in any situation is .
• number of calls taken per day
• client requests completed per hour
• average time to process paperwork
21. is the biggest hurdle to overcome in a pay-for-performance plan.
• Merit-pay increases
• Compensation equation
• Salary cap performance level
Active listening requires:
verbal communications only summarizing only the areas of agreement
As a university student, your institution’s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be .
• socially aware
• fulfilling its social obligation
• socially image conscious
refers to an individual’s belief that he or she is capable of performing a task.
Emotional contagion Affect intensity
In performing a SWOT analysis, which of the following would be considered as a threat?
• Lack of a strategic plan
• Recognized brand
• Increased product demand
Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary’s new employer use?
• On-the-job training
• Information presentation
In , workers have been fired for refusing to quit smoking, for living with someone
without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work.
• invasion of privacy
• constructive discharge
Training that results in is costly because of the cost of training (which proved to be
useless) and the cost of hampered performance.
• a job requires completion of a whole and identifiable piece of work
• a job has an impact on the lives or work of other people
• a job generates direct and clear information about performance
Which of the following is an element that addresses elimination of waste under lean
• Production ahead of demand
• Group plant loading technology
• Minimized run times
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Results: 27/30 (90%) Number of Questions: 30 questions Time Limit: 3 hours