LEADERSHIP FINAL EXAM
1-Sally has just been passed over for a promotion and is still earning less than $40,000 a year. She is experiencing a very low level of job satisfaction. Describe two active responses that Sally might undertake due to her dissatisfaction. Design a plan that Sally's immediate supervisor can use to diffuse the situation and keep her on board with the company.
2-Discuss the problems underlying the work-life conflict and explain some of the techniques that an organization can use to help employees achieve the work-life balance.
3-Explain the difference between a typical U.S. manager's point of view of ethical behavior and that of a manager in a developing economy and the implications of the difference.
4-Discuss the effects of moods and emotions on effectiveness of negotiations.
5-Explain how organizations can create team players.
6-Contrast the characteristics of "tall" vs. "flat" organizations, and how each type of organizational structure responds to change.
You have completed an analysis on a company that is experiencing low morale, high turnover rates, and overall employee discontent. As an external change agent, you have seen this pattern before in previous organizations, where managers make decisions for their departments, but do not feel the employees need to know why the decision was made. More than that, employees feel that the managers treat them like children by not sharing information on future goals and objectives for the department. The managers at this organization feel the employees should do what they are told and not ask questions. You have called a meeting with all department managers and the vice president of the company to explain the important role of communication in the effectiveness of all organizations.
1. Explain to the company leaders why you feel effective communication lead to an effective organization.
2. Suggest three ways that the managers can improve communications that will lead to an increase in organizational effectiveness.