Week 4 quiz
Question 1 of 20
When a person in authority identifies an important issue and carries out a process to make a choice that produces outcomes with consequences, they are engaging in:
B. Organizational decision making
C. Problem solving
D. Decision debacles
Question 2 of 20
Decisions that take place at the top of the organization typically are labeled:
A. Programmed decisions
B. Strategic decisions/High risk
C. Low-risk decisions
D. Nonprogrammed decisions
Question 3 of 20
A set of activities designed to analyze a situation systematically and generate, implement and evaluate solutions can be referred to as:
A. Decision debacles
C. Decision making
D. Problem solving
Question 4 of 20
_________ is the process by which a sender puts the message in a certain format.
A. Frames of reference
Question 5 of 20
_____ are decisions dependent on small incremental choices made in response to short term conditions.
B. Non programmed decisions
C. Motivated blindness
D. Indirect blindness
Question 6 of 20
What are occasions when organizations are expected to produce decisions?
A. Judgement phase
B. Design phase
C. Analytic phase
D. Choice opportunities phase
Question 7 of 20
What decision processes are affected by the timing of problems, solutions, participants and choice opportunities?
A. Rational model
B. Organizational process model
C. Garbage can model
D. Collaborative model
Question 8 of 20
Which model sees decisions in organizations that are made through a _______, that bears little resemblance to a single executive making a rational choice?
A. Collaborative model
B. Garbage can model
C. Organizational process model
D. Rational model
Question 9 of 20
A mode of thinking that occurs when people are deeply involved in a cohesive group and their desire for unanimity offsets their motivation to appraise alternative courses of action is known as:
A. Group problem solving
B. Group bonding
D. Group cohesiveness
Question 10 of 20
______ is the lag time between our thinking and our speech.
A. Thinking-speaking differential
D. Active listening
Question 11 of 20
The transmission of information from one party to the next is known as?
Question 12 of 20
. ___________refers to the differences between the meaning that the sender intends and the meaning that the receiver decodes.
Question 13 of 20
Manipulating the information that is being sent so that it will be received more favorably by the receiver is called?
Question 14 of 20
______ is shorthand language or terminology known to insiders but mystifying to others.
Question 15 of 20
An approach to listening that involves the one who is on the receiving end of a communication engaging in a series of conscious actions intended to clarify and confirm the meaning of the message being received is which type of communication?
D. Active listening
Question 16 of 20
______________means restating what you hear in your own words.
C. Supportive communication
D. Active talking
Question 17 of 20
According to Gils, Hogg, Quaquebeke and Knippenberg (2017), it is essential to consider the relationship between the person and the organization in ________ .
A. Problem solving
B. Moral decision-making
D. Supportive communication
Question 18 of 20
Mohamed and Sathyanoorthy (2014) argued that decision making is influenced by several important factors. These factors include:
A. Provide guidance in areas such as career counseling and retirement planning.
B. Motivate employees through reward systems
C. Organizational commitment, leaders and past experiences
D. Correct performance problems before they escalate.
Question 19 of 20
Contemporary leaders are typically confronted with ______, which may have long term consequences for the organization.
B. Program decisions
C. Non-program decisions
Question 20 of 20
Which of the following is not one of the basic steps of writing?
A. Be clear about the purpose of what you are writing.
B. You must know exactly who your audience is.
C. Write freestyle without an outline, this aids additional information being added.
D. Research the topic thoroughly and gather all the information you can.