Week 4 quiz
Question 1 of 20
Bob works for me, I get him to do his work because I am his supervisor. He may not like it, but I'm the boss. The boss uses "personal power" to get Bob to accomplish his work.
Question 2 of 20
The _______ says employees don't like work and need to be closely controlled to perform.
A. Theory X approach
B. Theory Y approach
Question 3 of 20
Key Skills for Managing Performance: (Choose the BEST answer)
A. Set some expectations and goals
B. Give positive feedback
C. Delegate problem management effectively
D. Supervise how you were trained, the employees will adjust
E. None of the above
Question 4 of 20
All good performance begins with clear expectations and goals. Without these, employees seldom reach their potential. Unfortunately, nearly seven out of 10 supervisors and managers fail at it.
Question 5 of 20
In setting goals the acronym SMART is often used. Which of the following is NOT a part of SMART.
Question 6 of 20
When meeting with employees one-on-one you should never put agreements that you make with them in writing. Doing this could get you into trouble with the human resource department.
Question 7 of 20
Counseling uses a directive process for chronic ongoing problems.
Question 8 of 20
When using a disciplinary method, which of the following is NOT a recommended general step to be used?
A. Identify the problem
B. State the expectation or goal
C. Do not state the consequences
D. Ask for employee comments, then summarize
Question 9 of 20
Research shows that goal setting can improve performance __% in areas where it hasn't been applied.
Question 10 of 20
It's been said that "feedback is the breakfast of champions." Feedback can be positive or negative and, when used correctly and appropriately, both are acceptable means of managing employee performance.
Question 11 of 20
According to your text, one of the principles of giving constructive feedback is to avoid ____________ ___________. (two words)
A. Judgmental criticism
B. Being specific
C. Negative comments
Question 12 of 20
An supervisor who is too busy for employees is too busy to be a supervisor.
Question 13 of 20
Which of the following is a goal of delegating?
A. For you to get more time off
B. To improve employee efficiency
C. Develop your employees' skills
D. Improve quality of results
Question 14 of 20
The best supervisors use goals, _________ counseling, and recognition as key strategies with all employees.
Question 15 of 20
In a survey, Total Qualify Newsletter found that "job security" was more important than "money" to most people.
Question 16 of 20
For a supervisor who gives On the Job Training what does the letter "E" stand for in the P3+E? Evaluate
Question 17 of 20
Employees' perceptions of issues or problems often differ from their supervisor's perceptions. Unless the supervisor applies key communication skills, the different views can lead to conflicts. The conflicts can cause a lack of trust, rapport, and cooperation.
Question 18 of 20
One of the reasons to communicate upwards (to your boss) is to minimize the problems your manager has to solve.
Question 19 of 20
The first common reason for not delegating tasks given was a "lack of confidence in the employee."
Question 20 of 20
In the below scenario Boss handled the delegation of the task properly. "Boss - Tammy, I want you to take over the audit program at the office. Tammy - ok, but I'm really busy this month and I've never done audits before. Boss - Everyone is busy, and I have the old files for your review. If you have questions ask. Tammy - I do have questions... Boss - Later, I have a meeting."