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(Hayward Healthcare Systems, Inc.), assume the role of Mr
$ 20.00

****Pleas follow the directions exactly below.

Task 1. After reading case study 11-1 (Hayward Healthcare Systems, Inc.), assume the role of Mr. Jackson, the operations manager, and draft a concise, professional business email. Address the email to the supervisors of the distribution center. The purpose of your email is to meet with the supervisors to discuss the causes of the conflicts and ways of managing them. You wonder if you can develop the group of supervisors who can provide the support you require.

To communicate effectively, you need to carefully analyze the purpose, audience, and desired outcome of your message. Also assess whether you should use the direct or indirect approach in your message (the approach determines whether your main idea is in the opening paragraph).

In preparing the document, consider your and your audience's role, as well as your (Jackson’s) goal to manage the conflict and reduce unprofessional conduct among the employees.

Write clearly and concisely! Use the case study, your expertise, and (if necessary) external sources as basis for your emails. You should not use formal in-text citations in your email, but you should - informally - mention your major source(s). And, of course, list all your sources as References below your emails.



Task 2. What effects do cognitive conflicts have on company performance at your workplace? Use one specific example to show what causes these conflicts and how they are leveraged.

International business is here to stay. Hence, intercultural savvy and the ability to understand and adapt to foreign ways are important leadership skills and can make or break a business. To become interculturally savvy, one must understand the basic principles and concepts of culture (see tasks 3, 4, and 5).




Task 3. Define ethnocentrism and provide one specific example (business or school environment preferred) from your experience that proves that ethnocentrism can foster prejudice, contempt, stereotypes, or conflict. Show that culture is not value-neutral.



Task 4. Geert Hofstede (the culture guru) says that culture is "collective programming of the mind." Watch the following video clips and use them, or a specific other example, to illustrate how stereotyping explains why culture is collective programming. Make sure you define stereotyping. ( 2 Short Videos)

Video #1: (use this link to watch the video)

Video #2:




Task 5. After reading the case study LaJolla, answer discussion questions 2 and 3 on page 287.

Post your responses to the five tasks as a REPLY to my forum question "How can conflict and culture be managed effectively in 21st century businesses?" on the Moodle Discussion Forum CONFLICT.



****Please label each task  and use xtrenal sources to support responses. Use APA format. Pleas & Thanks!

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