Question 1 (2 points) Question 1 Und
What is the message Bob Nelson, the “Guru of Thank You” had in his speech to his audience?
Question 1 options:
a) It is up to the manager to meet employees at their energy level and take them to the next level; base the motivators on performance (align recognition with what you want done)
b) Find what sparks an employee’s performance motivation and develop a motivation baseline
c) If you want to work on retention, focus on the relationship of employees and their supervisors/managers; make this relationship a high priority
d) all of the above were part of Mr. Nelson’s message
Question 2 (2 points) Question 2 Und
What is the first step in the training process after organizational objectives are identified?
Question 2 options:
a) Training evaluation
b) Administer the training
c) Training needs analysis
d) Learning outcomes
Question 3 (2 points) Question 3 Und
Research has shown specific benefits that a small business receives from training and developing its workers. Which of the following is NOT one of the benefits?
Question 3 options:
a) Increased productivity
b) Increased efficiency resulting in financial gains
c) Decreased need for supervision
d) High employee turnover
Question 4 (2 points) Question 4 Und
What is “performance management”?
Question 4 options:
a) The actual real-time review of an individual’s performance
b) None of the possible answers describes performance management
c) A system designed to integrate individual and group performance with the strategy of a firm
d) A term used to manage the performance of a computer system
Question 5 (2 points) Question 5 Und
For any business, formulating a training strategy requires addressing many questions, including which of the following?
Question 5 options:
a) Who are your customers? Why do they buy from you?
b) What social trends are emerging that will affect the firm?
c) Both “a” and “b” are correct answers
d) Neither “a” nor “b” is a correct answer
Question 6 (2 points) Question 6 Und
The first several days on the job are crucial in the success of a new employee. What percent of all employees who quit do so in the first ten days?
Question 6 options:
Question 7 (2 points) Question 7 Und
Which of the following describes the lecture method of training (whether virtual or in person)?
Question 7 options:
a) Least cost-effective way to reach large audiences
b) A two-way communication with each individual
c) It is the same as role play and simulation
d) Targets the average attendee—it may not reach those brand new to the topic, while the seasoned attendee receives little to no new information
Question 8 (2 points) Question 8 Und
Which of the following is an example of off-the-job training?
Question 8 options:
a) Case studies
c) job rotation
Question 9 (2 points) Question 9 Und
Which of the following is NOT a reason often given by small business managers on why they do not develop and implement training systems for their employees?
Question 9 options:
a) Some business owners are skeptical as to the value of training.
b) Time demands don’t allow them time to train.
c) Managers don’t have the specialized skills needed for training and development activities.
d) They have offered so many training programs in the past that they are bored with the training process.
Question 10 (2 points) Question 10 Und
All but one of the following are reasons for emphasizing the growth and development of employees:
Question 10 options:
a) Focusing on younger personnel, using baby boomers as the trainers
b) Creating a pool of replacements for personnel who may leave or move up in the organization
c) Ensuring adequate human resources for expansion into new programs
d) Enhancing the company’s ability to adopt and use advances in technology because of having knowledgeable staff
Question 11 (2 points) Question 11 Und
Which of the following techniques is usually a combination of classroom and on-the-job training?
Question 11 options:
b) Internships and assistantships
c) Lecture method
d) programmed learning
Question 12 (2 points) Question 12 Und
Which of the following is not an example of training obtained from an outside source?
Question 12 options:
a) Contracted, consultant-led session
b) Supervisor-led training offered on the job
c) Technical and vocational college courses
d) Economic development seminar
Question 13 (2 points) Question 13 Und
Which of the following is NOT a strategy listed by Schwartz, Jones, and McCarthy (2010), to improve job performance?
Question 13 options:
a) Encourage employees to renegotiate the amount of work assigned to them
b) Encourage employees to eat healthy snacks and meals
c) Encourage employees to take time off from work to relax
d) Encourage employees to get the right amount of sleep
Question 14 (2 points) Question 14 Und
Training needs can be assessed by analyzing three major human resource areas. What are they?
Question 14 options:
a) The organization as a whole, the job characteristics, and the needs of the individuals
b) The industry, the department, and the supervisor
c) The economy, the global impact on the industry, and the health of empl
d) The motivation of employees, employee performance, and the popularity of the supervisor
Question 15 (2 points) Question 15 Und
Which of the following is an example of on-the-job training?
Question 15 options:
a) role playing
d) job rotation