Letters, memos, outlines, and reports are examples of ____________ communication.
The measurement of success for QWL in any organization is to:
satisfy and motivate employees.
satisfy customers needs.
provide pay raises.
McGregor suggested ____________ as a philosophy of management with a positive perception of subordinates' potential for work.
need for affiliation
McClelland reveals that high achievers:
shun responsibility for solving problems.
prefer others to set their goals.
Communication is complete when ____________ takes place.
The communication message is a carrier of:
The ways in which people observe and the basis for making judgments about the stimuli they experience is
Behavioral-oriented theories about why people choose a particular behavior to satisfy their needs include the following except:
The study and understanding of motivation attempts to answer the "____________" questions regarding human behavior.
A good reward system will include:
rewards that meet basic needs
rewards that are available to all
rewards that are comparable to other organizations
all of the above
The means by which a sender transmits a message is called the:
Allowing workers to request assistance in solving problems and providing a means for workers to recommend solutions to others is a(n) ________flow of communication.
Herzberg's hygiene factors in the workplace include:
achievement within the workplace.
the possibility of advancement or growth.
an individual's responsibility.
the worker's job security.
If a sender has credibility in the receiver's mind, the message will be _______.
part of a continuous feedback loop
received more readily
a contributing factor to further communication
understood more quickly
The specialized or technical language that develops in trades, professions, and other groups is called:
Job redesign requires an intimate knowledge of both ____________ and ____________.
job enlargement and job rotation
employee talents and job qualities
job depth and job scope
employee desires and job opportunities
Group decision making offers many benefits, except:
this process of communication is one of the easier to manage
synergy is possible
it is likely to generate many ideas
having access to multiple perspectives
"Guess what was just said about the manager's new secretary?" typifies:
Breakdowns, overloads, static on the line, and ill-trained operators are:
feedback to communication.
barriers to organizational communication.
"I do not understand what you just said" is an example of:
diction and/or semantics.
a cluster pattern.