1. Nordstrom creates an open atmosphere, in which every associates sales figures are made available to everyone else. Explain the positive impacts. While this is intended to foster creative tension, how might it lead to unhealthy destruction?
2. Twice a month, Nordstrom releases sales figures and rewards top-performing employees. Is this the best type of reinforcement schedule, or would you take a different approach?
3. Give a thorough example of a reinforcement schedule you have experienced or seen. Explain the effort, the reinforcement schedule, and the motivation to succeed. Was the outcome positive motivation or were their negative impacts?