Question details

COM 295 Communication Process Worksheet
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  University of Phoenix Material                                                                                                  


Communication Process


Complete the following table.


  • Review the steps of the communication model on in Ch. 1 of Business Communication. (See Figure 1.3).
  • Identify one personal or business communication scenario.
  • Describe each step of that communication using your personal or business scenario. Use detailed paragraphs in the boxes provided.


Steps of communication model

Personal or business scenario

  1. Sender has an idea.


  1. Sender encodes the idea in a message.


  1. Sender produces the message in a medium.


  1. Sender transmits message through a channel.


  1. Audience receives the message.


  1. Audience decodes the message.


  1. Audience responds to the message.


  1. Audience provides feedback to the sender.



Additional Insight


  • Discuss how mobile technology is changing the practice of business communication.
  • Define ethical communication. In the digital age, explain how the widespread use of social media has increased the attention given to the issue of transparency.
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